Senior Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia Leidos Full time

Job Summary

Leidos is seeking a skilled Senior Technical Support Specialist to join our team in CIO Services. This role is primarily responsible for providing technical support for corporate computer hardware, software, network, and telecommunication systems.

Key Responsibilities

  • Diagnose and resolve technical issues and requests from corporate computer hardware, software, network, and telecommunication systems.
  • Account maintenance, including password resets, account unlocks, and troubleshooting of the Windows 11 & 10 standard operating environment, including the Microsoft 365 Office suite and the applications contained within.
  • Remote access (VPN and Portal access, token troubleshooting) and Exchange mailbox issues and requests, mail client (M365) support.
  • Maintain access lists to, and support file shares and network printers.
  • Co-ordinate procurement for mobile phone, hardware, and software requests.

Requirements

  • Demonstrated keen interest in IT.
  • IT certification or working towards (desirable).
  • One or more years' experience in a similar support role (desirable).

Desirable Experience

  • ITSM Support experience and ITIL familiarity.
  • Experience of ticket management tools – ServiceNow (Preferable) or equivalent.
  • VPN/Remote access support experience.
  • General desktop troubleshooting skills (hardware and software).
  • General network troubleshooting skills.
  • Knowledge of Microsoft Windows 10 Operating System.
  • Experience with Microsoft Office 2016 suite, including Microsoft Outlook.

About Leidos

At Leidos, we value diversity and are committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances, this can place limitations on persons who hold dual nationality, permanent residency, or are former nationals of certain countries as per ITAR 126.1.

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