Technical Support Specialist
4 weeks ago
About the Role
We are seeking a skilled Technical Support Specialist to join our team in Canberra. As a Technical Support Specialist, you will provide Level 2 and Level 3 ITSM support for mission system applications.
Key Responsibilities
- Monitor and troubleshoot technical issues, ensuring continued operation of services
- Complete incident ownership, including triage, investigation, resolution, escalations, and post-incident follow-up
- Perform root-cause analysis of application-related issues and recommend solutions
- Collaborate with the development team to identify new features and enhancements
Requirements
- Experience with ticketing, knowledge management, and ITSM products
- Experience with application troubleshooting, diagnosing, testing, and resolving customer issues
- Knowledge of ITIL Incident, Problem, Service Request fulfillment processes
About Leidos
At Leidos, we value diversity and are committed to creating an inclusive workplace. We offer a range of benefits, including flexible work practices, discounted health insurance, and opportunities for career growth and development.
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