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Technical Support Specialist

1 month ago

Canberra, ACT, Australia NetApp Full time

Job Summary

The Technical Support Specialist will be responsible for delivering exceptional service to internal and cross-functional teams, as well as end customers, to maximize the value of their NetApp solution and minimize disruption to their operations.

This role is critical to NetApp's continued success, as it involves deepening relationships with customers, building trust in our solutions, and increasing loyalty.

Key Responsibilities

  • Provide technical support and guidance to customers and internal teams
  • Develop and maintain strong relationships with customers to understand their needs and deliver tailored solutions
  • Collaborate with cross-functional teams to resolve complex technical issues and improve overall customer experience
  • Stay up-to-date with the latest NetApp solutions and technologies to provide expert advice and support

Requirements

  • 3-6 years of experience in a technical support or customer success role
  • Strong technical knowledge of storage and virtualization technologies
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Education

  • Bachelor's degree in Computer Science, Electrical Engineering, or related field

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