Technical Support Specialist

4 weeks ago


Canberra, ACT, Australia NetApp Full time

Job Summary

The Technical Support Specialist role at NetApp combines strong technical competencies with excellent relationship skills to deliver top-notch service to internal and cross-functional teams, as well as end customers. The goal is to maximize the value of NetApp solutions and minimize disruption to customer operations.

This critical role is essential to NetApp's continued success, as it enables the company to deepen relationships with customers, build trust in its solutions, and increase customer loyalty.

Key Responsibilities

  • Provide exceptional technical support to customers, ensuring timely and effective resolution of issues.
  • Develop and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
  • Collaborate with cross-functional teams to ensure seamless delivery of NetApp solutions.
  • Stay up-to-date with the latest NetApp technologies and industry trends, applying this knowledge to drive customer success.
  • Participate in training and development initiatives to enhance technical skills and stay current with industry developments.

Requirements

  • 3-6 years of experience in a technical support role, preferably with a customer success background.
  • Bachelor's degree in Computer Science, Electrical Engineering, or related field.
  • Excellent written and verbal communication skills, with the ability to work effectively in a team environment.
  • Strong Microsoft Office skills, with proficiency in Excel, PowerPoint, and other relevant tools.

Education

  • Prior experience in a support role, preferably with a customer success background, is highly desirable.

Job Segment

Computer Science, Virtualization, Technical Support, Electrical Engineering, Technology, Sales, Engineering



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