Technical Support Specialist

1 month ago

Canberra, ACT, Australia Fujitsu Full time

About the Role

We are seeking a skilled Technical Support Specialist to join our team at Fujitsu. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients. Your primary focus will be on resolving technical issues and ensuring that our clients receive the highest level of service.

Key Responsibilities

  • Provide technical support and troubleshooting for a range of IT issues, including hardware, software, and network problems.
  • Respond to and resolve customer inquiries and issues in a timely and professional manner.
  • Collaborate with internal teams to resolve complex technical issues and improve overall service delivery.
  • Develop and maintain knowledge of new technologies and trends in the IT industry.
  • Stay up-to-date with industry developments and best practices to ensure that our clients receive the latest and most effective solutions.

About You

To be successful in this role, you will need to have a strong technical background and excellent communication skills. You should be able to work well under pressure and have a customer-focused approach. You will also need to be able to work collaboratively as part of a team and have a willingness to learn and develop your skills.

Requirements

  • Demonstrated technical knowledge of hardware and peripherals, including laptops, desktops, printers, and mobile devices.
  • Basic knowledge of desktop and software applications, including operating systems, Microsoft Office, and antivirus software.
  • Entry-level knowledge of IT infrastructure and network equipment, including routers, switches, servers, and virtualization.
  • Strong verbal and written communication skills, with the ability to articulate technical information to non-technical stakeholders.
  • Professional customer service skills, with a focus on delivering exceptional service and building strong relationships with clients.

Preferred Qualifications

  • Demonstrated experience and knowledge of incident management toolsets.
  • Knowledge of Apple MAC, IOS, and Android operating systems.
  • Experience with a range of end-user management tools, including SCCM.
  • Some experience in troubleshooting and maintaining PCs in a Windows environment.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.

  • We put people first. We believe in the power of diversity to drive innovation and our AWEI Gold Employer status and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
  • We offer tailored career paths across our global organization to support your professional and personal growth.
  • Our customers trust us. We have an excellent reputation across the region and globally.
  • Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
  • We live our values of aspiration, trust, and empathy, all day, every day.

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