Technical Support Specialist

2 weeks ago

Canberra, ACT, Australia Fujitsu Full time
About the Role

At Fujitsu, we are looking for a skilled Technical Support Specialist to join our team. As an On-site IT Technician, you will be responsible for providing top-notch technical support to our clients. Your primary goal will be to ensure that our customers' desktop, infrastructure, and services are running smoothly across multiple technology streams, including hardware, operating systems, software, networks, servers, and more. You will be the first point of contact for our clients, and your excellent communication and problem-solving skills will be crucial in resolving any technical issues that arise.

About You

We are looking for a motivated and customer-focused individual with a strong foundation in hardware and software technology. You should have a solid understanding of desktop and software applications, as well as experience with Active Directory, Microsoft Exchange, SCCM, and End-Point Imaging. Your excellent verbal and written communication skills will enable you to articulate technical information to our clients effectively.

Essential Knowledge, Skills and/or Experience

• Demonstrated entry-level technical knowledge of hardware and peripherals, including laptops, notebooks, workstations, desktop PCs, printers, media, and audio-visual equipment.
• Demonstrated basic knowledge of desktop and software applications, including Operating Systems (Windows 7 through 10), Microsoft Office 2007 through 365, Antivirus software and systems.
• Demonstrated entry-level knowledge of Active Directory, Microsoft Exchange, SCCM, and End-Point Imaging.
• Demonstrated entry-level or basic working knowledge of basic IT infrastructure and network equipment, including routers, switches, servers, virtualization, VPN, RSA, Citrix, VMware, and Hyper-Converged Infrastructures.
• Strong verbal and written communication skills, with the ability to articulate technical information to the target audience.
• Professional customer service skills.
• Ability to work well within a team while fostering relationships and partnerships.
• Can-do attitude.
• Must hold current or reinstatable AGSVA NV1 clearance.

Preferred

• Demonstrated experience and knowledge of the use of an incident management toolset.
• Knowledge of Apple MAC, IOS, and Android Operating Systems.
• Experience with a range of end-user management tools, including but not limited to SCCM.
• Some experience in troubleshooting and maintaining PCs in a Windows environment.
• Some experience with end-user technology support.

Benefits

• Cert IV Information Technology or higher.
• Experience with Service Now.
• Understanding of the ITIL framework.
• Microsoft Certified Professional (MCP).
• ITIL v3 Foundations Certification.
• IT Degree or other IT-related certifications.

Why Fujitsu?

We are an organization with a strong set of values and a history of respecting fairness and equality, while promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work.
• We put people first.
• We offer tailored career paths across our global organization to support your professional and personal growth.
• Our customers trust us.
• Best-in-class reward and recognition programs, flexible work, volunteering leave, and more.
• We live our values of aspiration, trust, and empathy, all day, every day.

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