Customer Success Representative Administrator

1 week ago


Melbourne, Victoria, Australia Aggreko Generator Rentals Full time
About the Role

We are seeking a highly skilled and experienced Customer Success Representative Administrator to join our team at Aggreko Generator Rentals. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Customer Service: Handle incoming customer calls, emails, and other inquiries in a timely and professional manner.
  • Order Processing: Process customer orders, resolve complaints, and provide solutions to customer issues.
  • Communication: Act as a liaison between customers, logistics, and operational departments to ensure seamless communication and resolution of customer issues.
  • Relationship Building: Build and maintain strong relationships with customers to ensure high levels of customer satisfaction and loyalty.
  • Problem-Solving: Analyze and resolve complex customer issues in a timely and effective manner.
Requirements
  • Experience: Proven experience in customer service, sales support, and rental agreement management.
  • Skills: Strong analytical and problem-solving skills, attention to detail, and strong interpersonal and stakeholder management experience.
  • Education: High school diploma or equivalent required.
  • Software: Proficient in Microsoft Office, including Excel, PowerPoint, and Word.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career growth and professional development.
  • Collaborative Environment: A collaborative and dynamic work environment.


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