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Customer Service Representative

2 months ago

Melbourne, Victoria, Australia Customer Engagement Centre Full time
Job Description

Job Title: Customer Service Representative

Job Summary:

We are seeking a highly skilled and customer-focused Customer Service Representative to join our Customer Engagement Centre team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our internal stakeholders and customers.

Key Responsibilities:

  • Provide personalized customer service of the highest level, building rapport and trust with customers
  • Engage with customer enquiries and provide timely and effective solutions
  • Assist existing customers through their building journey, ensuring a seamless and positive experience
  • Utilize CRM and other systems to capture leads, schedule tasks, and send communications
  • Build sustainable relationships of trust through open and interactive communication with customers and stakeholders
  • Achieve personal and team KPI targets

Requirements:

  • Highly developed communication skills, with the ability to articulate and collaborate with customers, team members, and stakeholders
  • Proven customer service skills, with the ability to build relationships and gain trust
  • Ability to work autonomously and as part of a team
  • Organisational awareness and ability to prioritize and manage workload
  • Commitment to Innovation, Quality, and Continuous Improvement
  • Customer orientation and ability to adapt/respond to different customers and enquiry types
  • Focus to actively listen with a high attention to detail and a proactive approach to all tasks undertaken

What We Offer:

  • Supportive and best-practice workplace culture
  • Ongoing learning and development opportunities
  • Competitive salary and salary package opportunities
  • Physical fitness programs and well-being initiatives
  • Exclusive access to building discounts and rewards platform

About Us:

We are a leading Australian home builder, committed to delivering exceptional customer experiences and building sustainable relationships with our customers and stakeholders.