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Customer Success Representative
2 months ago
CreditorWatch is a leading Australian data and technology company that provides businesses with access to unique data and innovative products. Our platform helps customers confidently manage their commercial relationships, improve productivity, and reduce financial risk.
Our MissionWe aim to empower Australian businesses to trade confidently with their customers by delivering unique data insights and innovative products.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Representative to join our Customer Experience Group. As a Customer Success Representative, you will be responsible for identifying, supporting, and delivering engaging customer experiences across our product suite. This is a true customer-centric role where you will focus on proactive, hands-on account management support, engaging with clients to help them realize value in our products.
Key Responsibilities- Proactive, hands-on phone-based account management support; engaging with clients to help them realize value in our products.
- Deliver on-client retention and adoption targets.
- Understand the metrics that matter from the business and clients' perspectives; solving problems to continuously improve outcomes delivered.
- Ongoing development and implementation of strategies to improve individual & team performance issues.
- The capturing and qualifying of leads, both for your own pipeline and to pass on to other sales teams.
- Account set up and onboarding of new corporate and key account clients.
- A minimum of 1-2 years prior Customer Success experience within a Tech or SaaS business.
- Commercially minded and have strong communication, objection handling, and problem-solving skills.
- Tech-savvy and love utilizing tools and systems to help you in your day-to-day.
- A fantastic culture with open communication and rewards and recognition.
- Probation celebrations, all-staff birthday, and service anniversary celebrations.
- A 2024 Circle Back Initiative Employer - we commit to respond to every applicant.
