Customer Success Manager
5 days ago
We are seeking a highly skilled Customer Success Manager to join our team at ACCS - ARES Customer Care Solutions GmbH. As a key member of our organization, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic partnerships.
Key Responsibilities- Align with and manage business and technical stakeholders to ensure customer goals are met and value is delivered through our enterprise solutions.
- Develop and maintain strong, trusted relationships with customers and their teams, leveraging industry knowledge to improve implementation health.
- Partner across our organization to provide a unified customer experience, driving customer success and satisfaction.
- Drive customer success score metrics and handle escalations and red accounts.
- Experience in customer success, SaaS platform use, or project leadership, technology consulting, and/or solutions architecture.
- Knowledge of our enterprise solutions and platform features, capabilities, and standard methodologies.
- Strong consultative skills, deep curiosity, and a proven track record of driving business value for customers.
- Outstanding communication and presentation skills, with the ability to influence effectively at all levels of the organization.
- A good understanding of enterprise architecture principles.
- Experience in the financial services industry.
- Knowledge of one or more lines of business (LoBs).
We offer a dynamic and supportive work environment, with opportunities for growth and development. As a valued member of our team, you will have access to:
- Professional development opportunities.
- A competitive compensation package.
- A comprehensive benefits program.
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