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Customer Service Representative License Testing Officer

2 months ago


Melbourne, Victoria, Australia ACCS - ARES Customer Care Solutions GmbH Full time

Customer Service Representative Opportunity

We are seeking an experienced and passionate customer service representative to join our team in the Transport industry. As a Customer Service Representative License Testing Officer, you will be responsible for conducting driver license tests, providing constructive feedback, and carrying out administrative tasks.

Key Responsibilities:

  • Conducting driver license tests and assessing candidates
  • Providing constructive feedback
  • Carrying out administrative tasks such as data entry, issuing written correspondence, and scheduling appointments
  • Assisting and responding to customer enquiries
  • Promoting and educating customers on available online digital platforms

Requirements:

  • Proven experience working in a fast-paced face-to-face customer service environment
  • A strong level of resilience and ability to work with KPIs
  • Excellent time management
  • Eagerness to learn and develop new skills
  • The ability to work with various systems and software packages

What We Offer:

We are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

Important Note:

Please note that you will be required to complete various assessments before being deemed successful for this position. Additionally, you must have a full Australian Driver's License.