Customer Success Representative
1 week ago
CreditorWatch is a leading provider of commercial credit reporting and data analytics solutions. Our platform empowers businesses to make informed decisions and manage their commercial relationships with confidence.
Job SummaryWe are seeking a highly motivated and experienced Customer Success Representative to join our team. As a key member of our Customer Experience Group, you will be responsible for delivering exceptional customer experiences and driving business growth through proactive account management and strategic partnerships.
Key Responsibilities- Proactive Account Management: Engage with clients to understand their needs and provide tailored solutions to drive value from our products.
- Client Retention and Adoption: Develop and implement strategies to improve individual and team performance, ensuring high levels of client satisfaction and retention.
- Lead Qualification and Capture: Identify and qualify leads, both for your own pipeline and to pass on to other sales teams, to drive business growth and expansion.
- Account Setup and Onboarding: Ensure seamless onboarding of new corporate and key account clients, providing exceptional customer experiences and setting the stage for long-term relationships.
- Minimum 1-2 years of Customer Success experience in a Tech or SaaS business.
- Strong commercial acumen and ability to think strategically.
- Excellent communication, objection handling, and problem-solving skills to drive high levels of client satisfaction.
- Tech-savviness and ability to utilize tools and systems to drive business outcomes.
- Opportunity to work with a leading provider of commercial credit reporting and data analytics solutions.
- Collaborative and dynamic work environment with a focus on customer success and business growth.
- Competitive compensation and benefits package with opportunities for professional development and career advancement.
If you are a motivated and experienced professional looking to join a dynamic team and drive business growth, please submit your application. We look forward to hearing from you.
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