Customer Success Professional

2 weeks ago

Sydney, New South Wales, Australia Box Full time
Job Overview:

This is a Career Opportunity for a Customer Success Professional with Box, a leading company in Australia that continues to grow rapidly.

The ideal candidate will be customer-centric, have a growth mindset, and be able to help us continue to build an outstanding regional Customer Success program.

We need someone who can drive value for our ever-growing customer base, proactively launch and drive the adoption of Box, act as the voice of their customers internally, and manage numerous customers at different stages of the customer lifecycle with ease.

About the Role:
  • Manage post-sales activity for customers through rapid rapport-building, product knowledge, project management, planning, and execution.
  • Engage regularly with both ITDMs and BDMs across a wide range of industry verticals.
  • Maintain a deep understanding of the product and make recommendations on how customers can use it to accelerate their own business objectives.
  • Demonstrate tactics with customers to drive positive deployment and adoption outcomes, and use these to articulate value realised for their businesses.
  • Keep to a strong rhythm of business for Joint Success Planning, and logging customer objectives, activities, and outcomes.
  • Proactively identify and log churn risk, and work actively with the broader account team to mitigate.
  • Analyse customer data to build and execute engagement strategies within your customer portfolio.
  • Function as the voice of the customer, identifying trends and providing internal feedback on how Box can better serve.
About the Ideal Candidate:
  • 3+ years of experience supporting customers in success/account management or similar.
  • Bachelor's degree equivalent required.
  • Experience in SaaS is a plus.
  • Strong communication skills and technical aptitude.
  • Familiarity with Salesforce, Slack, Zendesk, and other Software-as-a-Service is a plus.
  • Proactive team player who has fresh ideas when it comes to user adoption, churn mitigation, and recurring revenue growth.
  • Enjoys working closely with customers to ensure complete satisfaction.
  • A self-starter who takes the initiative to get things done.
What We Offer:
  • Estimated salary: $120,000 - $150,000 per annum
  • A dynamic and innovative work environment with opportunities for professional growth and development.

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