Customer Support Resolution Expert

1 month ago


Sydney, New South Wales, Australia Uber Full time
Job Summary:

We are seeking a skilled Customer Support Resolution Expert to join Uber's team. As a key member, you will take ownership of requests, solve customer tickets, and present insights to stakeholders.

This role requires someone with excellent problem-solving skills to understand customer issues and provide effective solutions. Key Responsibilities include:
- Breaking down sophisticated problems and offering well-thought-out recommendations.
- Educating customers and providing alternative support channels.
- Providing outstanding customer service and turning negative experiences into positive ones.
- Collaborating with regional leadership and the team to drive a culture of learning and continuous improvement.

Requirements for this position include:
- Excellent comprehension and communication skills.
- Experience handling customer queries in a dynamic environment.

As a valued member of our team, you will have the opportunity to make a significant impact on customer experience. Our company values diversity and inclusion, and we strive to create an inclusive work environment for everyone. We do not discriminate based on gender identity, sexual orientation, cultural identity, disability, age, or any other non-merit factors.

The ideal candidate will be able to thrive in a fast-paced environment and be available to work mornings (7am-3pm) and weekends/holidays as required.

With Uber, you will have the chance to work with a rapidly growing company and contribute to shaping the future of customer support. Your hard work and dedication will be rewarded with a competitive salary of $65,000 per year.

  • Sydney, New South Wales, Australia IAG Full time

    Make a Real DifferenceA career as a Conflict Resolution Expert at IAG offers the chance to shape the lives of people across Australia and New Zealand.Your RoleWe are seeking an experienced professional to manage disputes arising from unresolved complaints. As a Conflict Resolution Expert, you will utilise your exceptional dispute resolution skills and...


  • Sydney, New South Wales, Australia Dyson Full time

    About DysonDyson is a dynamic and innovative company that values its employees' growth and well-being. As an Expert Customer Resolution Specialist, you will play a critical role in delivering exceptional customer experiences and resolving complex complaints.The estimated salary for this role is $90,000 - $120,000 per year, depending on experience. This...


  • Sydney, New South Wales, Australia Allianz Australia Full time

    Complaints Handling and Resolution ExpertWe are seeking a highly experienced Compliant Handling and Resolution Expert to join our team at Allianz Australia. This role involves resolving customer complaints in accordance with external dispute guidelines, policies and procedures. You will collaborate with internal stakeholders, develop solutions to resolve...


  • Sydney, New South Wales, Australia Intercom Full time

    Unlock Customer Potential as a Customer Support SpecialistWe are seeking an experienced and passionate Customer Support Specialist to join our growing team at Intercom. As a key member of our support team, you will play a vital role in delivering exceptional customer experiences that drive growth and loyalty.About the RoleThis is an exciting opportunity for...


  • Sydney, New South Wales, Australia Allianz Australia Full time

    Dispute Resolution SpecialistThis is an opportunity to join a leading company in Australia, Allianz Australia, as they continue to grow and expand. The Dispute Resolution Specialist role plays a crucial part in resolving customer complaints in accordance with external dispute guidelines, policies and procedures.About the RoleAllianz Australia offers a...


  • Sydney, New South Wales, Australia Opal HealthCare Full time

    We are seeking an experienced Accounts Resolution Officer to join our team at Opal HealthCare.As an Accounts Resolution Specialist, you will play a critical role in effectively and professionally managing the resolution of complex Tier 2 requests relating to all areas of Resident Management.This is a full-time permanent opportunity that offers a competitive...


  • Sydney, New South Wales, Australia IAG Full time

    Make a meaningful impact as a Dispute Resolution Specialist with IAG.As part of Australia's largest insurance group, you'll be working towards making your world safer. We're looking for someone with high-level dispute resolution skills and a strong sense of fairness to deliver an exceptional alternative dispute resolution experience to our customers and...


  • Sydney, New South Wales, Australia IAG Full time

    Join IAG's team as a Claims Resolution Specialist and make a real difference in customers' lives.In this role, you will provide expert advice on effective complaints management processes and support customers in achieving positive outcomes.As a key member of our team, you will work collaboratively with colleagues to resolve customer complaints efficiently...


  • Sydney, New South Wales, Australia Crawford & Company Full time

    About the OpportunityAt Crawford & Company, we are seeking a skilled Claims Management Specialist to join our team in resolving complex complaints. As an expert in claims management, you will be responsible for reviewing and managing technical claims, interpreting policies, and identifying root causes.You will work closely with claim adjusters, examining...


  • Sydney, New South Wales, Australia 402 Proofpoint PTY LTD Full time

    At 402 Proofpoint PTY LTD, we're dedicated to protecting our customers' people-centric security and compliance solutions. We're seeking a highly motivated and technically skilled Technical Support Solutions Expert to join our Support organization.Company OverviewWe're a leading cybersecurity company, committed to bringing passion and customer focus to the...


  • Sydney, New South Wales, Australia Recruitment Expert Full time

    Company OverviewWe are a dynamic firm dedicated to providing exceptional accounting services. Our goal is to offer our clients expert advice and support, helping them achieve their financial objectives.About the RoleWe are seeking an experienced Intermediate/Senior Accountant to join our growing team. This role will be responsible for delivering high-quality...


  • Sydney, New South Wales, Australia LEAP Legal Software Full time

    About LEAP Legal SoftwareLEAP Legal Software is a global leader in providing innovative productivity solutions for the legal industry. With a strong commitment to continuous improvement, our team of passionate experts has been redefining productivity tools for lawyers and their staff for over 30 years. Our mission is to empower the legal community by...


  • Sydney, New South Wales, Australia AFL Recruitment Full time

    We are seeking a highly skilled Expert Environmental and Planning Dispute Resolution Specialist to join our team at AFL Recruitment. Our client is a leading specialist law firm with flourishing practices across environment, planning, and construction law.The successful candidate will have the opportunity to work on a full spectrum of intellectually...


  • Sydney, New South Wales, Australia Resolution Digital Full time

    Company OverviewResolution Digital is an award-winning, full-service digital agency that delivers remarkable results. Our mission is to push the boundaries of digital and deliver exceptional digital experiences for our clients.Job DescriptionThe Digital Experience Director will be responsible for implementing and refining an exceptional experience product,...


  • Sydney, New South Wales, Australia Resolution Digital Full time

    About the RoleWe are seeking a highly skilled Media Partnership Specialist to join our dynamic team at Resolution Digital. As a key member of our media team, you will play a pivotal role in supporting the day-to-day execution of media performance across all direct clients.Key Responsibilities:Media planning and performance reportingProject management,...


  • Sydney, New South Wales, Australia Resolution Digital Full time

    Resolution Digital, an award-winning full-service digital agency, is seeking a seasoned Digital Experience Leader to drive innovation and excellence in our clients' Experience ecosystems.We offer a dynamic and inclusive work environment where you can push the boundaries of digital to deliver remarkable results for our clients. Our mission is simple: to...


  • Sydney, New South Wales, Australia KPMGau Full time

    About UsKPMG Law is a leading national team of Tax Dispute Resolution and Controversy specialists with extensive experience in assisting clients in preparing for, managing and resolving tax risks and disputes. Our dynamic and growing team is looking for experienced lawyers who have expertise in tax, tax law and tax disputes.Your OpportunityIn this role, you...


  • Sydney, New South Wales, Australia Philips Full time

    Exciting opportunity for a customer-focused engineer to join Philips in NSW, working on multiple modalities including CT and MRI.About the RoleMaintain and develop robust customer relationships, providing expert technical advice on maintenance, installation, and servicing of medical equipment (software & hardware) in line with company regulations and...


  • Sydney, New South Wales, Australia Reveal Full time

    Job OverviewThe Reveal software ecosystem requires a skilled Software Support Expert to provide top-notch assistance to clients. This individual will be the first point of contact for customers, addressing their inquiries and resolving issues efficiently.Responsibilities:Respond to customer inquiries in a timely manner and resolve issues based on...


  • Sydney, New South Wales, Australia ING Full time

    We're seeking a Customer Journey Expert to join our dynamic team in Sydney or Wyong. As a Product Owner, you'll represent the voice of the customer and focus on improving customer benefits and key moments of truth.The ideal candidate will have experience within a Financial Services environment, hold a Certified Scrum Product Owner qualification, and possess...