Front Office Supervisor

1 week ago


Australia Crowne Plaza Alice Springs Lasseters Full time
Job Description

Job Title: Front Office Supervisor - Duty Manager

Company: Crowne Plaza Alice Springs Lasseters

Job Type: Full-time

Salary: $56,500 - $70,000

About the Role:

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Crowne Plaza Alice Springs Lasseters. As a Front Office Supervisor, you will be responsible for leading the front office team and ensuring the smooth operation of the hotel's front desk.

Key Responsibilities:

  • Lead and manage the front office team to deliver exceptional customer service
  • Ensure the efficient operation of the front desk, including check-in, check-out, and room assignments
  • Manage guest complaints and resolve issues in a professional and timely manner
  • Monitor and maintain the hotel's front office systems and procedures
  • Collaborate with other departments to ensure seamless guest experience

Requirements:

  • Previous experience in a front office or hotel operations role
  • Strong leadership and management skills
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Knowledge of hotel operations systems and procedures

What We Offer:

As a Front Office Supervisor at Crowne Plaza Alice Springs Lasseters, you will have the opportunity to work in a dynamic and progressive team, with a focus on delivering exceptional customer service. You will also have access to ongoing training and development opportunities to help you grow in your career.



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