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Front Office Team Lead

2 months ago

Australia Crown Resorts Limited Full time

About the Role

Crown Resorts Limited is a leading hospitality company seeking a skilled and experienced Front Office Supervisor to join our team. As a Front Office Supervisor, you will play a key role in delivering exceptional guest experiences and leading a team of dedicated Front Office Attendants.

Key Responsibilities

  • Provide personalized and seamless check-in and check-out experiences for guests.
  • Lead and coach the Front Office team, providing guidance and support in conflict resolution.
  • Develop and maintain in-depth knowledge of Crown hotel products and facilities, as well as service offerings across the broader Crown complex.

Requirements

  • Extensive experience in a hotel front office environment, preferably in a supervisor or management level position.
  • Understanding of OPERA - Hotel Property Management Systems.

What We Offer

Crown Resorts Limited offers a dynamic and supportive work environment, with opportunities for career growth and development. We value our employees and provide a range of benefits and perks, including access to training and development programs, employee recognition and reward schemes, and a comprehensive employee assistance program.

About Us

Crown Resorts Limited is a leading hospitality company with a reputation for excellence in customer service and employee satisfaction. We are committed to delivering exceptional guest experiences and creating a positive and inclusive work environment for our employees.