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Front Office Manager

2 months ago

Australia Accor Hotels Full time

Job Summary

The Front Office Manager is responsible for leading the Front Desk and Bell team to deliver exceptional guest experiences and drive revenue growth. This role requires a strong leader who can manage multiple priorities, build a high-performing team, and maintain the highest standards of customer service.

Key Responsibilities

  • Lead and Manage the Front Desk and Bell Team
    • Recruit, train, and develop a high-performing team to deliver exceptional guest experiences
    • Manage team performance, providing coaching and feedback to ensure high standards are met
    • Develop and implement strategies to improve team productivity and efficiency
  • Drive Revenue Growth
    • Maximize room revenue through yield management and revenue optimization strategies
    • Develop and implement plans to increase revenue through upselling and cross-selling
    • Monitor and analyze revenue performance, making adjustments as needed
  • Manage Front Office Operations
    • Oversee the day-to-day operations of the Front Desk and Bell team
    • Ensure seamless guest check-in and check-out processes
    • Manage guest complaints and issues, resolving them promptly and professionally
  • Collaborate with Other Departments
    • Work closely with the Housekeeping, Food and Beverage, and Concierge teams to ensure seamless guest experiences
    • Communicate effectively with other departments to resolve guest issues and improve overall service
  • Manage Budget and Resources
    • Develop and manage the Front Office budget, ensuring efficient use of resources
    • Monitor and analyze expenses, making adjustments as needed
  • Stay Up-to-Date with Industry Trends
    • Stay current with industry trends and best practices in front office management
    • Attend training and development programs to enhance skills and knowledge

Requirements

  • 3+ years of experience in a leadership role in the hospitality industry
  • Proven track record of driving revenue growth and improving team performance
  • Excellent communication and interpersonal skills
  • Ability to work well under pressure and adapt to changing situations
  • Strong analytical and problem-solving skills
  • Ability to lead and motivate a team to deliver exceptional guest experiences

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Discounted hotel rooms and food and beverage rates
  • Access to training and development programs