Front Office Team Leader

5 days ago


Australia Travel + Leisure Co. Full time
About Us

At Travel + Leisure Co., we're a leading provider of vacation ownership and hospitality services. Our mission is to deliver exceptional experiences for millions of travelers worldwide.

Job Summary

We're seeking a skilled Front Office Team Leader to join our team at our Kirra Beach, Gold Coast resort. As a key member of our front desk team, you'll be responsible for providing exceptional customer service and ensuring a seamless guest experience.

Key Responsibilities
  • Manage the day-to-day operations of the front desk, including greeting and registering guests, providing information on local attractions, and handling department-related paperwork.
  • Utilize communication equipment, including telephones, facsimiles, and computers, to ensure efficient and effective communication.
  • Perform additional duties to assist the Front Office Manager, as needed.
Requirements
  • Previous experience in a similar hotel or resort position.
  • Genuine passion for customer service and the local area.
  • Excellent communication and interpersonal skills.
  • Enthusiastic, self-motivated, and positive individual with immaculate presentation and professional grooming standards.
  • High levels of computer literacy and experience with a PMS system (Hirum, Fidelio, Opera, etc.) is advantageous.
  • Ability to recognize and solve problems in the workplace.
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays.
What We Offer
  • Immediate start.
  • Long-term opportunity for career growth and development.
  • Supportive work culture that promotes continual growth and development for its people.
  • Professional development funding.
  • Discounted hotel and resort stays globally.


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