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Front Office Team Lead

2 months ago

Australia Accor Hotels Full time

About the Role

We are seeking a highly skilled and experienced Front Office Supervisor to join our team at Accor Hotels. As a Front Office Supervisor, you will play a key role in ensuring that our guests have a smooth and enjoyable stay at our hotel.

Key Responsibilities

  • Organize and supervise the customer welcome and care provided by the front office team
  • Ensure that guests have a seamless check-in and check-out experience
  • Supervise the work of the front office staff and provide guidance and support as needed
  • Meet the department's quantitative and qualitative targets
  • Implement the brand and hotel's identity features
  • Develop high-quality relationships with guests to foster loyalty
  • Anticipate and meet guests' needs
  • Handle guest complaints and provide rapid solutions
  • Convey the hotel image and ensure that the hotel's standards are maintained
  • Participate in and organize guest arrivals and departures
  • Ensure that guest documentation and information is available and up-to-date
  • Apply the pricing policy and internal audit procedures
  • Pass on information to other departments as necessary
  • Monitor the standard of services delivered based on guest comments and quality audits

Requirements

  • Vocational diploma to degree level in hospitality or proven supervisory experience in Front Office Operations
  • Previous experience working at the front desk
  • Computer literate in the Windows environment, PMS, with an aptitude for new technologies
  • Fluent in Business English
  • Guest-oriented and service-minded
  • Sales acumen
  • Good listening and communication skills
  • Self-confidence
  • Excellent presentation
  • Natural team leader

About Accor Hotels

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talent. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.