Customer Service Delivery Specialist
2 weeks ago
Job Overview
We are seeking a highly skilled Customer Service Delivery Specialist to join our team at William Grant & Sons.
Main Responsibilities:
- Deliver exceptional customer service by ensuring timely order processing and efficient issue resolution.
- Partner with warehousing teams to prioritize positive customer outcomes, including on-time dispatch and effective return processing.
- Manage the claims register, ensuring regular processing and reporting to the wider team.
- Contribute to reducing SLOBS, Duty Paid, and Company Owned Stock holdings to minimize working capital.
- Manage accurate weekly settlement submissions to our Customs Broker.
- Participate in audit and stocktake activities as required and ensure high-quality completion.
- Develop strong product knowledge to provide exceptional service to customers and internal stakeholders.
- Support the broader team during times of absence by covering other roles as needed.
Requirements:
- Excellent knowledge of customer service principles and their impact on customers.
- Systems knowledge, particularly experience with ERP systems and Excel.
- Excellent written and verbal communication skills.
- Attention to detail.
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