Service Delivery Expert

1 month ago


Sydney, New South Wales, Australia Suncorp Group Full time
Service Delivery Specialist

About the Role

We are seeking a highly skilled Service Delivery Specialist to join our team at Suncorp Group. As a key member of our IT operations team, you will play a crucial role in ensuring the smooth operation of our IT applications within a portfolio.

Key Responsibilities

  • Work closely with SIAM and Service Delivery Practices to ensure run activities performed by partners are carried out to agreed ITIL process standards and SLAs
  • Communicate system requirements to operational teams and work with technical staff and leaders in managing changes and incidents
  • Monitor Service Management processes and ensure continual service improvements

Requirements

  • 1-2 years' experience in Software development life cycle
  • Good knowledge and experience of ITSM and IT Operations
  • Familiarity with service management processes such as Incident, Change, Problem, Release, and Knowledge
  • Knowledge of Rest Apis, Python, Groovy, Springboot, and Deployment process
  • Excellent stakeholder and communication skills

What We Offer

We offer a competitive benefits package, flexible work culture, and a range of opportunities for professional development and career advancement. Our team is passionate about delivering exceptional service and making a real difference in the lives of our customers.

We are committed to providing a supportive and inclusive work environment that allows our employees to grow and develop their careers. We are proud to be a part of the Suncorp Group family, a leading provider of insurance and financial services in Australia.



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