Technical IT Service Delivery Specialist

2 days ago

Sydney, New South Wales, Australia Cognizant Full time
About Cognizant

Cognizant is a leading professional services company that helps clients transform their business, operating, and technology models for the digital era.

Job Overview

We are seeking a highly skilled Technical IT Service Delivery Specialist to join our team. As a key member of our service delivery group, you will be responsible for providing technical expertise and leadership to ensure the successful delivery of complex IT projects.

Key Responsibilities:
  • Lead and manage release/new app transitions, ensuring adherence to established timelines, budget, and quality standards.
  • Collaborate with project managers, subject matter experts, and operational teams to define project scope and objectives.
  • Coordinate and monitor SLA/KPI Adherence, identifying potential obstacles and implementing effective solutions.
  • Conduct regular progress meetings to track project status, address issues, and provide status updates to stakeholders.
  • Ensure comprehensive documentation of project-related activities, including ticket analysis, RCA, transition plans, risk logs, and lessons learned.
  • Assess project risks and implement mitigation strategies to minimize potential disruptions.
  • Manage stakeholder expectations and foster transparent communication.
Requirements:

To be successful in this role, you will need to have:

  • 10+ years of experience in IT industry with 4-6 years of experience in Production support engagements working long with AU, APAC customers & insurance domain.
  • Good technical capabilities, good exposure and understanding application software architecture, end-to-end landscape, support and operation.
  • Experience in managing stakeholders with consultative style of communication when addressing issues and solutions.
  • ITIL Process exposure for Service Management - incident management, problem management, change management, etc.
  • Troubleshooting & Good technical background on .Net programming languages & Azure.
  • Troubleshooting & Good knowledge on database such as MSSQL, DB concepts.
  • Troubleshooting & Good knowledge in API, webservices and other integrations technologies.
What We Offer:

In addition to a competitive salary range of $97,000-$110,000, we offer a range of benefits, including:

  • A dynamic and inclusive work environment.
  • Ongoing training and development opportunities.
  • A comprehensive benefits package.

  • Technical Delivery Specialist

    37 minutes ago

    Sydney, New South Wales, Australia ING Full time

    About UsAt ING, our mission is to simplify and modernize the way we deliver services to customers. We're embarking on a major transformation program, 'Build the Bank of the Future', which requires a skilled professional like you.Your RoleYou'll be responsible for managing end-to-end scoping, requirements, testing, and implementation. Your key...

  • Service Delivery Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Interactive Full time

    Service Delivery SpecialistAt Interactive, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our technical support team, you will be responsible for providing Level 1 technical support to our customers across Australia.Provide first call resolution or fulfillment where possible to meet agreed Service Level...

  • Technical Risk Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Clicks IT Recruitment Full time

    About the Role:We are seeking a highly skilled Technical Risk Specialist with domain expertise in risk management across industries where safety is paramount. If you're passionate about ensuring safety in high-risk environments and have strong technical knowledge of risk platforms, this could be the perfect role for you.Key Requirements:Domain Expertise in...

  • Technical Support Specialist

    2 months ago

    Sydney, New South Wales, Australia Milestone IT (Milestone Information Technology) Full time

    About Milestone ITMilestone IT is a leading provider of innovative technology solutions to the manufacturing industry. We partner with top companies to deliver exceptional technical support and expertise.Job Title: Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our dynamic team. As a Technical Support Specialist,...

  • Technical Service Specialist

    20 hours ago

    Sydney, New South Wales, Australia Tabcorp Full time

    About the RoleWe are seeking a highly skilled Technical Service Specialist to join our dynamic Technical Services Team on a short-term contract.

  • Service Delivery Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Symbio Holdings Limited Full time

    Service Delivery SpecialistSymbio Holdings Limited is seeking a highly skilled Service Delivery Specialist to join our team. As a Service Delivery Specialist, you will be responsible for the end-to-end management of customer provisioning and delivery orders.Key Responsibilities:Manage the fulfilment of orders to ensure timely delivery and high-quality...

  • Service Delivery Specialist

    19 hours ago

    Sydney, New South Wales, Australia Epson Full time

    At Epson Australia, we're committed to delivering exceptional post-sales support for our customers in Australia and New Zealand.We're looking for a skilled Service Delivery Specialist to join our team. In this role, you'll be responsible for providing technical and administrative support to our customers, ensuring they receive the highest level of...

  • Technical Services Specialist

    4 weeks ago

    Sydney, New South Wales, Australia MongoDB Full time

    MongoDB is a leader in the database industry, and we're looking for a skilled Technical Services Specialist to join our team. As a Technical Services Specialist, you will be responsible for providing expert-level support to our customers, helping them to troubleshoot and resolve complex issues with our database products.About the RoleWe're looking for a...

  • Business Manager, Technical Services Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Local Government Appointments NSW Full time

    Local Government Appointments NSW is seeking a highly skilled Business Manager, Technical Services to lead the management of the Council's civil asset infrastructure.The successful candidate will be responsible for ensuring timely delivery of required outcomes and objectives, while effectively managing the Council's assets.The ideal candidate will have a...

  • Technical Device Specialist

    6 days ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a talented individual to fill the role of Technical Device Specialist at Zone IT Solutions. In this position, you will be responsible for testing various devices to ensure optimal performance and quality.Key Responsibilities:Conduct thorough testing of devices, including hardware and software components, to identify defects and ensure quality...

  • Service Delivery Specialist

    1 week ago

    Sydney, New South Wales, Australia Telstra Full time

    Job OpportunityWe are seeking a skilled Service Delivery Specialist to join our team at Telstra.About the RoleAs a Service Delivery Specialist, you will provide exceptional service to our customers by delivering seamless service rectification and product installations.Key ResponsibilitiesDeliver high-quality service rectification and product installations to...

  • Service Delivery Expert

    1 month ago

    Sydney, New South Wales, Australia Suncorp Group Full time

    Service Delivery SpecialistAbout the RoleWe are seeking a highly skilled Service Delivery Specialist to join our team at Suncorp Group. As a key member of our IT operations team, you will play a crucial role in ensuring the smooth operation of our IT applications within a portfolio.Key ResponsibilitiesWork closely with SIAM and Service Delivery Practices to...

  • Technical Lead

    4 weeks ago

    Sydney, New South Wales, Australia Wipro Full time

    Job DescriptionRole PurposeThe purpose of this role is to support process delivery by ensuring daily performance of the Production Specialists, resolving technical escalations, and developing technical capability within the Production Specialists.Key ResponsibilitiesOversee and support process by reviewing daily transactions on performance parametersReview...

  • Technical Service Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Intercom Full time

    About the Role:We are seeking a highly motivated Technical Service Specialist to join our Customer Support team at Intercom. As a Technical Service Specialist, you will be responsible for providing exceptional customer support to our clients.Responsibilities:Communicate efficiently and effectively with customersOwning customer communications and issues from...

  • Infrastructure Delivery Specialist

    1 week ago

    Sydney, New South Wales, Australia Technology People Australia Full time

    Infrastructure Delivery SpecialistWe are seeking a seasoned Infrastructure Delivery Specialist to oversee the integration of key infrastructure initiatives, including M365 Upgrade, AWS Workspaces, and Call Centre Migrations.As the technical lead, you will coordinate delivery across teams, manage implementation phases, and ensure alignment with operational...

  • Technical Delivery Director

    4 weeks ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Position: Technical Delivery LeadWe're seeking a seasoned Technical Delivery Lead to collaborate closely with team leaders, engineers, support functions, and trading teams. In this role, you'll be entrusted with the successful delivery of technical products and services to our internal business clients. Your core responsibilities will revolve around ensuring...

  • Advanced Technical Service Support Specialist

    1 week ago

    Sydney, New South Wales, Australia Philips Full time

    Job TitleAdvanced Technical Service Support SpecialistJob DescriptionPhilips is a leading global healthcare company striving to improve the lives of millions through innovative healthcare solutions.Your opportunity:We seek a highly skilled Advanced Technical Service Support Specialist to join our team, specializing in Image Guided Therapy, Cath Lab or C-Arm...

  • SAP MDK Technical Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Zone IT Solutions Full time

    We are seeking a skilled SAP MDK Technical Specialist to join our team at Zone IT Solutions. Our company specializes in ERP and IT services, and we offer flexible, efficient, and collaborative solutions to organizations requiring IT expertise.About the Role:As an SAP MDK Developer, you will be responsible for designing and developing mobile applications...

  • Technical Delivery Manager

    1 month ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Job Title: Technical Delivery LeadWe're seeking a seasoned Technical Delivery Lead to collaborate closely with team leaders, engineers, support functions, and trading teams. In this role, you'll be entrusted with the successful delivery of technical products and services to our internal business clients. Your core responsibilities will revolve around...

  • Technical Delivery Director

    7 days ago

    Sydney, New South Wales, Australia Firesoft People Full time

    Position: Technical Delivery DirectorFiresoft People is seeking a seasoned Technical Delivery Director to collaborate closely with team leaders, engineers, support functions, and trading teams. In this role, you'll be entrusted with the successful delivery of technical products and services to our internal business clients. Your core responsibilities will...