Service Delivery Specialist

4 weeks ago


Sydney, New South Wales, Australia Interactive Full time
Service Delivery Specialist

At Interactive, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our technical support team, you will be responsible for providing Level 1 technical support to our customers across Australia.

  • Provide first call resolution or fulfillment where possible to meet agreed Service Level Targets.
  • Manage tasks, ticket queues and priorities effectively to meet deadlines and customer expectations.
  • Coordinate, collaborate and escalate incidents and requests within established service levels.

Key Requirements:

  • Knowledge and experience working in a desktop support role, with robust troubleshooting skills.
  • Experience managing and troubleshooting Microsoft Azure, Active Directory administration, Citrix or Virtual Desktop management, Email Provisioning, Exchange management and Office 365.
  • Strong customer focus and effective time management skills.


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