Service Delivery Specialist
4 weeks ago
At Interactive, we are seeking a highly skilled Service Delivery Specialist to join our team. As a key member of our technical support team, you will be responsible for providing Level 1 technical support to our customers across Australia.
- Provide first call resolution or fulfillment where possible to meet agreed Service Level Targets.
- Manage tasks, ticket queues and priorities effectively to meet deadlines and customer expectations.
- Coordinate, collaborate and escalate incidents and requests within established service levels.
Key Requirements:
- Knowledge and experience working in a desktop support role, with robust troubleshooting skills.
- Experience managing and troubleshooting Microsoft Azure, Active Directory administration, Citrix or Virtual Desktop management, Email Provisioning, Exchange management and Office 365.
- Strong customer focus and effective time management skills.
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Service Delivery Specialist
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Service Delivery Specialist
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Service Delivery Specialist
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Batch Services Delivery Specialist
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IT Delivery Specialist
1 week ago
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Service Delivery Specialist
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Programme Delivery Specialist
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