Customer Service Specialist

4 weeks ago

Sydney, New South Wales, Australia ignite Full time
Customer Service Specialist

Ignite is seeking a skilled and motivated Customer Service Specialist to join their Sydney team. As a Customer Service Specialist, you will play a crucial role in ensuring the highest level of customer satisfaction by delivering exceptional technical support and service for our clients analytical instruments and systems.

Key Responsibilities:
  • Provide on-site installation, maintenance, repair, and troubleshooting of instruments.
  • Responding to breakdown calls as required and participating in an out of hours standby rota and on weekends.
  • Preventative maintenance work on instruments;
  • At least 80% of your time both within Perth and interstate. Occasional travel to New Zealand and Oceania (including Papua New Guinea, New Caledonia & Indonesia) will also be necessary.

Requirements:
  • Education in a relevant subject such as Electronic Engineering, Advanced Diploma and above.
  • Previous experience as a Customer Service Specialist or a similar role in the scientific instrument industry is preferred.
  • Strong technical knowledge and troubleshooting skills for analytical instruments.
  • Familiarity with techniques such as X-ray diffraction, particle size analysis, elemental analysis, or rheology is highly desirable.
  • Excellent communication and interpersonal skills with the ability to explain complex technical concepts to non-technical customers.
  • Proven ability to work independently and manage multiple tasks efficiently.
  • Strong problem-solving and analytical thinking abilities.
  • Willingness to travel domestically and internationally as required.
  • Holding, or be able to obtain a NSW or other states serviceman's radiation safety licence.
  • IT literate with an aptitude for the implementation of complex analytical solutions.
  • Ability to travel at short notice.
  • Be able to work independently in the field and as part of a team.
  • Hold a valid Australian Driver's License.

Why Ignite:
  • We are a global leader in scientific instrumentation, offering exciting opportunities for career growth and professional development.
  • You will be part of a dynamic team of experts passionate about delivering high-quality solutions to our customers.
  • We provide comprehensive training programs to enhance your technical knowledge and skills.
  • Competitive salary package and benefits.

The base salary for this position will vary depending on experience. Package includes allowances, superannuation and car.

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