Service Delivery Specialist

3 weeks ago

Sydney, New South Wales, Australia Symbio Holdings Limited Full time

Service Delivery Representative Job Description

Symbio Holdings Limited is seeking a highly skilled Service Delivery Representative to join our Connect division. This role is responsible for the end-to-end management of customer provisioning and delivery orders, ensuring the Symbio brand is highly regarded in the domestic and international market.

Key Responsibilities:

  • Manage the fulfilment of orders and ensure timely delivery within specified service level agreements/targets.
  • Communicate effectively with customers to deliver an exceptional customer experience.
  • Work collaboratively within a team environment to achieve business objectives.
  • Focus on customer satisfaction and provide high-quality service.

Requirements:

  • 3+ years' experience in Order Management, Processing, and fulfilling customer provisioning requests and orders.
  • Experience with Product Knowledge of telecommunications products & services, such as Voice Carriage, SIP/RTP, Mobile, Fax/Landline services, Data services, and Billing.
  • Advanced stakeholder management experience (internal and external).
  • Strong written and verbal communication skills with an ability to influence and negotiate effectively.
  • Willingness to develop professionally and learn new technologies.
  • Advanced customer service skills with an exceptional phone manner and excellent written communication skills.

What We Offer:

  • A flexible work environment with the option to work remotely or in the office.
  • A comprehensive learning and development program to support career growth.
  • A range of benefits, including share options, generous parental leave, paid birthday leave, and regular social events.

About Symbio Holdings Limited:

Symbio Holdings Limited is a software company changing the way the world communicates. Our platform delivers the full communication stack, from carrier infrastructure to enterprise collaboration, across multiple Asia-Pacific regions. We bring together the telecom and software expertise that powers modern communications.

Apply Now:

If you are a motivated and experienced professional looking for a new challenge, please submit your application. We look forward to hearing from you.

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