Service Delivery Specialist

2 weeks ago

Sydney, New South Wales, Australia Avant mutua Full time

About Avant Mutual

Avant Mutual is a leading medical defence organisation with a proud heritage of protecting Australian medical professionals for over 125 years.

We represent 80,000 health practitioners and medical students across every state and territory, delivering market-leading products and services to meet their professional, personal, and practice needs.

The Role

We are seeking a dedicated Service Specialist to deliver consistently superior service to our clients and ensure the provision of quality work in all interactions.

Key Responsibilities:

  • Deliver consistently superior service to clients, exceeding expectations.
  • Ensure the provision of quality work in all aspects of service delivery.
  • Assist with member record maintenance, ensuring accuracy and confidentiality.
  • Identify and implement continuous improvement opportunities to enhance service efficiency and effectiveness.
  • Contribute actively to the overall success and goals of the department.

Requirements:

  • Proven experience in a service-oriented role, with a strong track record of delivering excellent customer service.
  • Attention to detail and commitment to delivering quality work.
  • Ability to maintain accurate records and handle sensitive information with confidentiality.
  • Strong analytical skills with the ability to identify and implement process improvements.
  • Excellent communication and interpersonal skills.

What We Offer:

  • No weekend work
  • Flexible working hours (between 8am-8pm)
  • 50% WFH option
  • Stunning views overlooking Darling Harbour
  • Amazing growth and opportunities within the business

About Working at Avant Mutual

We value our people by offering an inclusive workplace with a diverse range of benefits, flexible working options, career development, and internal mobility opportunities.

We offer support to our people via Employee Assistance Program (EAP), Health and Wellbeing programs, Tertiary Education Sponsorship and Support.

We have a diverse and connected work environment where your contribution and ideas will be valued and respected and make a real difference to the lives of others.

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