Motor Claims Team Lead
5 days ago
About the Role:
We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.
Key Responsibilities:
- Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure they maintain skills, competencies and provide a high standard of service.
- Portfolio Management: Prioritize and allocate team portfolios, including workload management.
- Performance Reviews: Conduct performance reviews and assist with staffing requirements and recruitment.
- Technical Guidance: Provide technical guidance and act as an escalation point on complex claims and complaints.
- Process Improvement: Contribute to the continuous improvement of the Motor Claims operating model.
- Stakeholder Management: Maintain highly effective working relationships with key stakeholders (internal and external).
- Compliance: Ensure Auto & General policies and procedures are adhered to.
Requirements:
- Leadership Experience: Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Motor Claims Experience: Experience with Motor Claims is beneficial.
- Stakeholder Relationships: Able to develop and maintain strong stakeholder relationships.
- Problem Resolution: Good attention to detail and problem resolution skills.
- Process Development: Experience developing processes and procedures.
- Conflict Management: Ability to effectively manage conflict and negotiate where required.
About Us:
At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. We are a multi-award-winning brand with a range of general insurance products that protect customers on the road, at home and on holiday.
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