Motor Claims Team Lead
4 weeks ago
About the Role:
We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.
Key Responsibilities:
- Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure they maintain skills, competencies and provide a high standard of service.
- Portfolio Management: Prioritize and allocate team portfolios, including workload management.
- Performance Reviews: Conduct performance reviews and assist with staffing requirements and recruitment.
- Technical Guidance: Provide technical guidance and act as an escalation point on complex claims and complaints.
- Process Improvement: Contribute to the continuous improvement of the Motor Claims operating model.
- Stakeholder Management: Maintain highly effective working relationships with key stakeholders (internal and external).
- Compliance: Ensure Auto & General policies and procedures are adhered to.
Requirements:
- Leadership Experience: Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Motor Claims Experience: Experience with Motor Claims is beneficial.
- Stakeholder Relationships: Able to develop and maintain strong stakeholder relationships.
- Problem Resolution: Good attention to detail and problem resolution skills.
- Process Development: Experience developing processes and procedures.
- Conflict Management: Ability to effectively manage conflict and negotiate where required.
About Us:
At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. We are a multi-award-winning brand with a range of general insurance products that protect customers on the road, at home and on holiday.
-
Motor Claims Team Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:The Motor Claims Team Lead will be responsible for leading a team of Motor Claims Consultants, ensuring they maintain high standards of service and develop their skills and competencies.Key Responsibilities:Develop and motivate a team of Motor Claims Consultants, providing daily coaching and guidance.Prioritize and allocate team portfolios,...
-
Lead Motor Claims Specialist
3 days ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General: Lead Motor Claims SpecialistEstimated Salary: $85,000 - $110,000 per yearAbout Us:We are Auto & General, a leading provider of general insurance products in Australia. Our mission is to safeguard our customers in their time of need with innovative and award-winning solutions.Job Description:This exciting opportunity has arisen for an...
-
Motor Claims Team Leader
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain high standards of service and skills.Key Responsibilities:Develop and coach a team of Motor...
-
Motor Claims Team Manager
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role: We are seeking a skilled Motor Claims Team Manager to join our team at Auto & General. The successful candidate will be responsible for leading and developing a team of Motor Claims Consultants, prioritizing and allocating team portfolios, and conducting performance reviews. Key Accountabilities: Team Development: Develop, coach, and...
-
Motor Claims Team Leader
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims Team LeaderAs a Motor Claims Team Leader at Auto & General, you will be responsible for leading a team of Motor Claims Consultants. Your key responsibilities will include:Developing and coaching a team of Motor Claims Consultants to ensure they maintain high standards of service.Prioritizing and allocating team portfolios, including workload...
-
Claims Operations Specialist Motor Claims
3 days ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General is seeking a skilled Claims Operations Specialist Motor Claims to play a key role in the development and implementation of our Motor Claims program. As part of this team, you will be responsible for monitoring compliance with established quality assurance procedures, conducting technical reviews to ensure accuracy and efficiency, and...
-
Claims Manager Director
7 days ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeAbout the RoleFuse Recruitment, a specialist in insurance industry recruitment, is seeking an experienced Claims Manager Director to lead the Settlements Department within the Third Party Motor Claims Division. As a strategic leader, you will drive efficient and cost-effective claims outcomes, leveraging your expertise in recoveries or motor insurance claims...
-
Motor Claims Process Optimisation Strategist
9 hours ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleAs a Motor Claims Process Optimisation Strategist at Auto & General, you will play a critical role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement and optimisation of motor claims processes across the Motor Claims journey.Key Responsibilities:Conduct thorough analysis...
-
Motor Claims Quality Assurance Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and Fraud.This role...
-
Motor Claims Quality Assurance Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout This RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program.Key ResponsibilitiesEnsure consistency and adherence to established Motor Claims standard operating procedures and technical excellence.Demonstrate in-depth knowledge and understanding of motor...
-
Motor Claims Operations Manager
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryWe are seeking a highly skilled Motor Claims Operations Manager to lead our team of experts in delivering exceptional service to our customers.
-
Senior Motor Claims Optimisation Specialist
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking a skilled Motor Claims Optimisation Specialist to join our team at Auto & General, based in North Lakes.About the Role:This is a full-time opportunity for an experienced Motor Claims and/or Process Optimisation professional to drive operational excellence and deliver exceptional service and strong cost outcomes through continuous improvement...
-
Motor Claims Operations Manager
1 day ago
North Lakes, Queensland, Australia Auto & General Full timeLead a High-Performing Motor Claims TeamAbout the Role:This leadership position offers an exciting opportunity to lead and motivate a team of Motor Claims Consultants. As our ideal candidate, you will be responsible for developing, coaching, and guiding your team to provide exceptional customer service.Key Responsibilities:Develop and implement strategies to...
-
Operational Excellence Specialist
2 days ago
North Lakes, Queensland, Australia Auto & General Full timeUnlock Operational Efficiency in Motor ClaimsWe are seeking a highly skilled Operational Excellence Specialist - Motor Claims to join our team at Auto & General.
-
Senior Claims Lead
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims SpecialistWe are seeking a skilled Claims Specialist to join our team at Auto & General. The successful candidate will have a strong background in motor claims, with excellent analytical and problem-solving skills.Key Responsibilities:Manage a portfolio of complex, high-value claimsDevelop strong relationships with internal and external...
-
Claims Quality Assurance Manager
6 days ago
North Lakes, Queensland, Australia Auto & General Full timeWe are seeking an experienced Claims Quality Assurance Manager to join our team in the Motor Business. This role will play a key part in ensuring the quality and consistency of our claims handling processes.
-
Delivery Lead
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryThe Delivery Lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This role will be based at our North Lakes or Kawana office.Key Responsibilities Apply departmental change and delivery process project manage delivery of system,...
-
Claims Recovery Director
1 week ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeCompany OverviewFuse Recruitment specialises in insurance recruitment and actively sources for a range of clients. With expertise in the field, they understand the needs of their clients and candidates alike.SalaryThe estimated salary for this position is $250,000 per annum, commensurate with experience. This figure is based on industry standards and...
-
Head of Claims Management
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Head of Claims Management will lead the Settlements claims management teams and implement strategies to streamline the claims settlement process and improve efficiency. This individual will be responsible for establishing claims management strategies and implementing them to support business claim cost outcomes.Key Responsibilities:Lead the...
-
Content Specialist
7 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a skilled Content Specialist to join our team at Auto & General in North Lakes. As a Content Specialist, you will be responsible for driving operational excellence and supporting the delivery of exceptional service through continuous improvement of motor claims procedures.Your Key ResponsibilitiesSupport the Recoveries &...