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Motor Claims Team Leader
1 month ago
As a Motor Claims Team Leader at Auto & General, you will be responsible for leading a team of Motor Claims Consultants. Your key responsibilities will include:
- Developing and coaching a team of Motor Claims Consultants to ensure they maintain high standards of service.
- Prioritizing and allocating team portfolios, including workload management.
- Conducting performance reviews and assisting with staffing requirements and recruitment.
- Providing technical guidance and acting as an escalation point for complex claims and complaints.
- Contributing to the continuous improvement of the Motor Claims operating model.
- Providing technical product, process, system, and compliance support.
- Maintaining effective working relationships with key stakeholders.
- Ensuring adherence to Auto & General policies and procedures.
Requirements:
- Minimum 1 year of leadership experience in a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Experience with Motor Claims is beneficial.
- Able to develop and maintain strong stakeholder relationships.
- Good attention to detail and problem resolution skills.
- Experience developing processes and procedures.
- Ability to effectively manage conflict and negotiate where required.
Perks:
- Location: Our North Lakes site has parking and is conveniently located close to amenities.
- Extra leave: Enjoy additional leave days on us. You'll receive a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave: We support our new parents with paid parental leave and other benefits.
- Workplace giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
- Development opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
About us:
At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. You may know A&G through our multi-award-winning brand Budget Direct and our partnership with leading brands – Qantas, ING, and Virgin Money. Our range of general insurance products protect customers on the road, at home, and on holiday with various Car, Motorcycle, Home, Contents, Pet, and Travel Insurance products as well as Roadside Assistance.
Our culture of 'high performance with high integrity' underpins our values and the way we interact with our customers, the community, and each other. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer. If this sounds like you, apply today.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
