Motor Claims Quality Assurance Specialist
4 days ago
The Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and Fraud.
This role will be responsible for regular and independent technical assurance reviews in line with the Motor Claims & Assessing assurance criteria and documented standard operating procedures. The incumbent will be able to identify areas of improvement in claims handling processes across the Insurance value chain including supplier processes and customer interactions.
Key Accountabilities- Technical Quality Assurance: Ensure consistency and adherence to established Motor Claims standard operating procedures and technical excellence, actively monitoring and reviewing claims processing across the Motor Claims & Assessing value chain while remaining unbiased.
- Technical Expertise: Demonstrate in-depth knowledge and understanding of motor claims management processes across the claims value chain (including suppliers), responsibilities, regulations, and practices. Demonstrate a high level of awareness of the approach to achieve cost-effective financial claim outcomes and keep up to date with the Motor Claims & Assessing division, supplier, process, regulatory, and industry changes.
- Team Performance Improvement: Support continuous technical upskilling by identifying areas of improvement within the team's technical capabilities. Proactively identify and communicate opportunities for process enhancements, learning, and development opportunities that drive efficiency and improve claim outcomes.
- Performance Monitoring and Technical Reporting: Monitor team member and supplier performance and adherence to standard operating procedures using assurance frameworks and metrics. Maintain accurate records and analyze trends to identify improvement areas and corrective actions. Provide regular reports and technical feedback with insights and recommendations to support data-driven decision making and future technical training and upskilling.
- Stakeholder Collaboration and Communication: Foster effective collaboration and communication with stakeholders, including leaders, technical trainers, coaches, consultants, suppliers, and other relevant departments to ensure alignment, knowledge sharing, and the timely resolution of technical challenges.
- Risk Management: Identify and report risks associated with potential breaches of standard operating procedures that could impact customers and/or the insurance company's operations, reputation, or regulatory compliance.
- Time and Resource Management: Effectively manage time and resources to meet quality assurance objectives and prioritize workload efficiently and effectively.
-
Motor Claims Quality Assurance Specialist
3 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout This RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program.Key ResponsibilitiesEnsure consistency and adherence to established Motor Claims standard operating procedures and technical excellence.Demonstrate in-depth knowledge and understanding of motor...
-
Team Leader Motor Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our Motor Claims team. As a Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain the highest standards of service and skills.Key ResponsibilitiesDevelop and coach a team of Motor Claims Consultants to ensure...
-
Motor Claims Team Leader
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain high standards of service and skills.Key Responsibilities:Develop and coach a team of Motor...
-
Motor Claims Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.Key Responsibilities:Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure...
-
Motor Claims Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:The Motor Claims Team Lead will be responsible for leading a team of Motor Claims Consultants, ensuring they maintain high standards of service and develop their skills and competencies.Key Responsibilities:Develop and motivate a team of Motor Claims Consultants, providing daily coaching and guidance.Prioritize and allocate team portfolios,...
-
Motor Claims Team Leader
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims Team LeaderAs a Motor Claims Team Leader at Auto & General, you will be responsible for leading a team of Motor Claims Consultants. Your key responsibilities will include:Developing and coaching a team of Motor Claims Consultants to ensure they maintain high standards of service.Prioritizing and allocating team portfolios, including workload...
-
Motor Claims Team Manager
15 hours ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role: We are seeking a skilled Motor Claims Team Manager to join our team at Auto & General. The successful candidate will be responsible for leading and developing a team of Motor Claims Consultants, prioritizing and allocating team portfolios, and conducting performance reviews. Key Accountabilities: Team Development: Develop, coach, and...
-
Senior Claims Lead
15 hours ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims SpecialistWe are seeking a skilled Claims Specialist to join our team at Auto & General. The successful candidate will have a strong background in motor claims, with excellent analytical and problem-solving skills.Key Responsibilities:Manage a portfolio of complex, high-value claimsDevelop strong relationships with internal and external...
-
Motor Assessing Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Specialist Assessor will play a critical role in the operational monitor and influence of Motor Assessing activities, ensuring efficient and compliant execution of weather event controls and operational performance of external assessing partners.Key ResponsibilitiesCompliance and Risk ManagementEnsure adherence to all relevant legislative,...
-
Claims Leadership Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Claims Leadership Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Claims Leadership Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Claims Recovery Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we're dedicated to providing innovative solutions to safeguard our customers in times of need. Our multi-award-winning brand, Budget Direct, and partnerships with leading brands like Qantas, ING, and Virgin Money, have earned us a reputation for excellence in the general insurance industry.The RoleWe're seeking a skilled Claims...
-
Motor Assessing Operations Specialist
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Specialist Assessor - Motor Assessing is a key position within our team, responsible for the operational monitoring and influence of Motor Assessing activities. This role ensures efficient and compliant execution of weather event controls and operational performance of external assessing partners.Key ResponsibilitiesCompliance & Risk...
-
Claims Process Optimisation Specialist
3 weeks ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeClaims Process Optimisation SpecialistFuse Recruitment is seeking a highly skilled Claims Process Optimisation Specialist to join their team. As a key member of the Recoveries and Settlements Team, you will play a crucial role in driving operational excellence and delivering exceptional service and strong cost outcomes through continuous improvement of...
-
Senior Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob DescriptionWe are seeking a highly skilled Senior Claims Consultant to join our team at Auto & General.Key ResponsibilitiesClaims Management: Manage a portfolio of complex, high-value, and sensitive claims, ensuring timely and effective resolution.Stakeholder Relationships: Build and maintain strong relationships with internal and external stakeholders,...
-
Claims Leadership Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their teams, directly impacting claim cost outcomes.Our Settlements Manager will lead the claims management teams in implementing...
-
Claims Specialist
4 weeks ago
North Lakes, Queensland, Australia Open Full timeJob Title: Claims SpecialistWe are seeking a highly skilled Claims Specialist to join our team at Open. As a Claims Specialist, you will be responsible for managing customer claims from start to finish, ensuring that our customers receive the best possible service and outcome.Key Responsibilities:Manage customer claims to fulfillment, ensuring that customers...
-
Claims Process Optimisation Specialist
2 weeks ago
North Lakes, Queensland, Australia Fuse Recruitment Full timeRole OverviewFuse Recruitment is seeking an experienced Claims Process Optimisation Specialist to join our client, a leading domestic insurer in Australia. This is an exciting opportunity to drive operational excellence and deliver exceptional service and strong cost outcomes through continuous improvement of claims procedures.Key ResponsibilitiesConduct...
-
Delivery Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryThe Delivery Lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This role will be based at our North Lakes or Kawana office.Key Responsibilities Apply departmental change and delivery process project manage delivery of system,...
