Delivery Lead

4 weeks ago


North Lakes, Queensland, Australia Auto & General Full time
Job Summary

The Delivery Lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This role will be based at our North Lakes or Kawana office.

Key Responsibilities

Apply departmental change and delivery process project manage delivery of system, process and/or cultural changes ensuring each project has a clearly defined scope, including objectives, success sliders, quality & benefit outcomes.
Lead projects from requirements definition through deployment, identifying schedules, scope, budget estimations, benefit profiling and tracking and implementation plans.
Management of Risk register and agreed mitigation plan.
Project documentation as per departmental templates as relevant to the specific project, including planning and resource requests.
Analyse project progress and when necessary propose plans to adapt scope, resources or timeline to achieve optimal results.
Proactive, timely and transparent communication to stakeholders at all levels with effective escalation management to ensure a sense of urgency in delivery is maintained.
Change management to fully engage teams potentially impacted by, or impacting a change.
Ongoing monitoring of changes post implementation to ensure they are successful and benefits realisation is optimised. Where necessary, facilitate any fixes or additional enhancements that may be required.
Post implementation reviews that measure outcomes against objectives and disseminate any key learning's across the change delivery pipelines.

Requirements

Project and Change Management experience with evidence of successful business delivery.
Execution of Risk identification and mitigation plans necessary to keep delivery milestones on track.
Demonstrated ability to effectively engage stakeholders at all levels of the organization.
Superior communication skills, both written and verbal.
A superior level of attention to detail and accuracy.
The ability to work autonomously while maintaining focus.

About Us

Auto & General is the fastest-growing major Motor and Home insurer in Australia, providing insurance products and solutions to safeguard a brighter future for our customers and community. We're excited about the future and we're always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Insurance Claims Specialist to lead our delivery team and drive strategic growth in this key area.As a Product Owner, you will be responsible for ensuring that our products meet the needs of our customers and stakeholders, while also driving business outcomes.


  • North Lakes, Queensland, Australia Auto & General Full time

    Job DescriptionPurpose of the RoleThe Motor Claims & Assessing Division is responsible for managing the claims process to control costs and provide a seamless customer experience. As a Delivery Lead, you will support the Motor Claims & Assessing Program Portfolio by managing change initiatives using project governance and change management principles.Key...


  • North Lakes, Queensland, Australia Domino's Full time

    Opportunity OverviewWe are seeking a skilled and motivated Logistics Delivery Specialist to join our team. This is an exciting opportunity to work for one of Australia's leading fast-food chains, delivering pizzas and other products to customers in a safe and efficient manner.


  • North Lakes, Queensland, Australia Domino's Full time

    Enjoy a fulfilling career as a Pizza Delivery Associate with Domino's, one of Australia and New Zealand's leading pizza companies. We are seeking individuals with a great attitude and a valid driver's license to join our team.About the RoleAs a Pizza Delivery Associate, you will be responsible for delivering pizzas and other products to customers while...

  • Pizza Delivery Driver

    2 weeks ago


    North Lakes, Queensland, Australia Domino's Full time

    Job Title: Close Shift Delivery DriverJob Type: Full-time, Part-timeLocation: Various locationsWe are seeking enthusiastic and reliable individuals to join our close shift delivery team as a pizza delivery driver. As a Domino's delivery driver, you will be responsible for delivering pizzas and other products to customers in a safe and timely manner.Key...


  • Springfield Lakes, Queensland, Australia Latitude Full time

    Job Overview:We are seeking a skilled Delivery Excellence Lead to join our team at Latitude, partners in money. As a Delivery Excellence Lead, you will play a vital role in championing our customers, partners, and people through the delivery of projects and initiatives that involve multiple parts of our customer journeys and technology domains.About...


  • North Lakes, Queensland, Australia Auto & General Full time

    Job SummaryWe are seeking an experienced Insurance Solutions Product Development Lead to join our team at Auto & General.About UsAuto & General is a leading insurance provider in Australia, offering a range of products and solutions to safeguard the future of our customers and community. With a focus on innovation and customer satisfaction, we're always...

  • Clinical Team Lead

    3 weeks ago


    North Lakes, Queensland, Australia SILK Laser Clinics Full time

    **About the Role**A key leadership position has become available at SILK Laser Clinics Australia to oversee the daily operations of our esteemed clinics. We are seeking an experienced and highly motivated Clinic Manager to lead a team of dedicated professionals and drive the delivery of exceptional patient care and services.**Key Responsibilities**Recruit,...


  • North Lakes, Queensland, Australia Auto & General Full time

    Role OverviewThe role of Team Leader Customer Service at Auto & General is a critical position that requires a strong leader to drive excellence in customer service and claims fulfilment. As a key member of our team, you will be responsible for leading a team of Customer Service Officers to deliver exceptional customer experiences and achieve business...


  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General: Lead Motor Claims SpecialistEstimated Salary: $85,000 - $110,000 per yearAbout Us:We are Auto & General, a leading provider of general insurance products in Australia. Our mission is to safeguard our customers in their time of need with innovative and award-winning solutions.Job Description:This exciting opportunity has arisen for an...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled and experienced Customer Service Team Lead to join our team at Auto & General. As a key member of our leadership team, you will be responsible for leading our Customer Service Officers to excellence in customer service and claims fulfilment.Key ResponsibilitiesLead a team of Customer Service Officers to deliver...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a skilled and experienced Desktop Home Assessing Team Lead to join our team in North Lakes.This role plays a pivotal part in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation, ensuring high scope accuracy and end-to-end management of claims...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleThe Desktop Home Assessing Team Leader will play a pivotal role in guiding and overseeing the Desktop Home Assessing Team, who are responsible for virtual assessments of impacted properties, cost validation and ensuring high scope accuracy.Key AccountabilitiesDrives values and culture by embedding our distinctive High Performance with High...


  • Springfield Lakes, Queensland, Australia Coles Full time

    About Coles SupermarketsColes Supermarkets is a leading retail chain in Australia, operating over 800 supermarkets across the country. Our team members play a crucial role in delivering exceptional customer experiences, and we're looking for talented individuals to join our Customer Service Agent (CSA) team.Job SummaryWe're seeking a highly motivated and...


  • Springfield Lakes, Queensland, Australia Coles Full time

    About ColesColes is one of Australia's leading retailers with a presence in more than 800 supermarkets across the country. Our team members play a vital role in delivering exceptional customer experiences, and we're looking for a Customer Service Agent (CSA) to join our delivery team.Job SummaryWe are seeking a motivated and experienced individual to work as...


  • Cairns North, Queensland, Australia Repco Full time

    Repco is Australia's leading Automotive Aftermarket Parts provider, with over 400 stores across Australasia.We are seeking a highly skilled and customer-focused Route Delivery Coordinator to join our team at the Repco North Cairns Store. The successful candidate will manage and coordinate deliveries to our trade customers on a daily basis, Monday to Friday...


  • North Lakes, Queensland, Australia Auto & General Full time

    Auto & General: A Leading Insurance CompanyWe are Auto & General, a pioneering insurance company in Australia. With our multi-award-winning brand Budget Direct and partnerships with leading brands, we provide insurance products and solutions to safeguard a brighter future for our customers and community.Our range of general insurance products includes Car,...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking a highly skilled Senior Change Management Specialist to join our team at Auto & General.Job DescriptionThe successful candidate will be responsible for managing change initiatives across our Motor Claims & Assessing Division, ensuring seamless customer journeys and controlling costs. This role will support the program portfolio...


  • North Lakes, Queensland, Australia Auto & General Full time

    About UsAbout Auto & General, we're the fastest growing major Motor and Home insurer in Australia. Our goal is to safeguard a brighter future for our customers through our award-winning brand Budget Direct and partnerships with leading brands. Our culture of high performance with high integrity underpins our values and interactions with customers, the...


  • North Lakes, Queensland, Australia Auto & General Full time

    About the RoleWe are seeking an experienced Product Owner to lead our product development team in delivering customer-focused solutions that improve our insurance claims processes within a complex regulatory environment.ResponsibilitiesDesign and deliver business performance outcomes through the creation of customer-centric solutions, ensuring alignment with...