Motor Claims Team Leader

4 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

About the Role:

We are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain high standards of service and skills.

Key Responsibilities:

  • Develop and coach a team of Motor Claims Consultants, providing daily coaching to ensure they maintain skills and competencies.
  • Prioritize and allocate team portfolios, including workload management.
  • Conduct performance reviews and assist with staffing requirements and recruitment.
  • Provide technical guidance and act as an escalation point for complex claims and complaints.
  • Contribute to the continuous improvement of the Motor Claims operating model.
  • Provide technical product, process, system, and compliance support.
  • Maintain effective working relationships with key stakeholders, both internal and external.
  • Ensure Auto & General policies and procedures are adhered to.

Requirements:

  • Minimum 1 year of experience in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
  • Experience with Motor Claims is beneficial.
  • Able to develop and maintain strong stakeholder relationships.
  • Good attention to detail and problem resolution skills.
  • Experience developing processes and procedures.
  • Ability to effectively manage conflict and negotiate where required.

About Us:

At Auto & General, we provide smarter products and solutions to safeguard our customers in their time of need. We're excited about the future and are always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia's best insurer.

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