Motor Claims Team Manager
2 days ago
About the Role:
We are seeking a skilled Motor Claims Team Manager to join our team at Auto & General. The successful candidate will be responsible for leading and developing a team of Motor Claims Consultants, prioritizing and allocating team portfolios, and conducting performance reviews.
Key Accountabilities:
- Team Development: Develop, coach, and motivate a team of Motor Claims Consultants to ensure they maintain skills and competencies, and provide a high standard of service.
- Portfolio Management: Prioritize and allocate team portfolios, including workload management.
- Performance Reviews: Conduct performance reviews and assist with staffing requirements and recruitment.
- Technical Guidance: Provide technical guidance and act as an escalation point on complex claims and complaints.
- Continuous Improvement: Contribute to the continuous improvement of the Motor Claims operating model.
- Stakeholder Management: Maintain highly effective working relationships with key stakeholders (internal and external). Ensure Auto & General policies and procedures are adhered to.
Requirements:
- Leadership Experience: Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
- Motor Claims Experience: Experience with Motor Claims beneficial.
- Stakeholder Relationships: Able to develop and maintain strong stakeholder relationships.
- Problem Resolution: Good attention to detail and problem resolution skills.
- Process Development: Experience developing processes and procedures.
- Conflict Management: Ability to effectively manage conflict and negotiate when required.
Our Company:
Auto & General is a leading provider of general insurance products in Australia. We offer a range of car, motorcycle, home, contents, pet, and travel insurance products, as well as roadside assistance. Our culture is built on high performance and high integrity, and we value individual differences and foster an inclusive culture.
What We Offer:
- Location: Our North Lakes site has parking and is conveniently located close to amenities.
- Extra Leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
- Workplace Giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
- Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
- Employee Discounts: You'll receive discounts on Budget Direct insurance products.
- Reward and Recognition: We reward high performance with employee recognition, reward, and incentive schemes.
- Onsite Facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get Social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.
-
Motor Claims Team Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Lead to join our team at Auto & General. As a Motor Claims Team Lead, you will be responsible for leading, motivating and developing a team of Motor Claims Consultants.Key Responsibilities:Team Leadership: Develop, coach and motivate a team of Motor Claims Consultants to ensure...
-
Motor Claims Team Leader
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:We are seeking a highly skilled and experienced Motor Claims Team Leader to join our team at Auto & General. As a Motor Claims Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain high standards of service and skills.Key Responsibilities:Develop and coach a team of Motor...
-
Motor Claims Team Lead
2 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the Role:The Motor Claims Team Lead will be responsible for leading a team of Motor Claims Consultants, ensuring they maintain high standards of service and develop their skills and competencies.Key Responsibilities:Develop and motivate a team of Motor Claims Consultants, providing daily coaching and guidance.Prioritize and allocate team portfolios,...
-
Motor Claims Team Leader
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims Team LeaderAs a Motor Claims Team Leader at Auto & General, you will be responsible for leading a team of Motor Claims Consultants. Your key responsibilities will include:Developing and coaching a team of Motor Claims Consultants to ensure they maintain high standards of service.Prioritizing and allocating team portfolios, including workload...
-
Team Leader Motor Claims Specialist
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleWe are seeking a highly skilled and experienced Team Leader to join our Motor Claims team. As a Team Leader, you will be responsible for leading and developing a team of Motor Claims Consultants, ensuring they maintain the highest standards of service and skills.Key ResponsibilitiesDevelop and coach a team of Motor Claims Consultants to ensure...
-
Motor Claims Quality Assurance Specialist
5 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program. The incumbent will be actively involved in the ongoing efficient monitoring of compliance for the Motor Supply Chain, Assessing Support Officers, Customer Service Officers, and Fraud.This role...
-
Motor Claims Quality Assurance Specialist
4 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout This RoleThe Motor Claims Quality Assurance Specialist will play a key role in the ongoing development of the Motor Claims & Assessing Quality Assurance program.Key ResponsibilitiesEnsure consistency and adherence to established Motor Claims standard operating procedures and technical excellence.Demonstrate in-depth knowledge and understanding of motor...
-
Head of Claims Management
2 days ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe Head of Claims Management will lead the Settlements claims management teams and implement strategies to streamline the claims settlement process and improve efficiency. This individual will be responsible for establishing claims management strategies and implementing them to support business claim cost outcomes.Key Responsibilities:Lead the...
-
Senior Claims Lead
2 days ago
North Lakes, Queensland, Australia Auto & General Full timeMotor Claims SpecialistWe are seeking a skilled Claims Specialist to join our team at Auto & General. The successful candidate will have a strong background in motor claims, with excellent analytical and problem-solving skills.Key Responsibilities:Manage a portfolio of complex, high-value claimsDevelop strong relationships with internal and external...
-
Claims Leadership Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Claims Leadership Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Claims Leadership Specialist
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their respective teams, directly impacting claim cost outcomes.These teams comprise technical senior motor claims consultants responsible...
-
Head of Claims Management
1 month ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we're dedicated to providing innovative insurance solutions that safeguard our customers' well-being. Our comprehensive range of products protects individuals and families from various risks, including car, home, and travel insurance. We're committed to delivering exceptional customer experiences and fostering a culture of high...
-
Senior Claims Management Director
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeAuto & General is seeking a seasoned leader to drive the success of our Third-Party Recoveries & Settlements business. As our Head of Settlements, you will oversee the claims management teams and implement strategies to streamline the claims settlement process, improving efficiency and reducing costs.The ideal candidate will have 10 years of experience in a...
-
Delivery Lead
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob SummaryThe Delivery Lead will support the Motor Claims & Assessing Program Portfolio through the management of change initiatives utilising project governance and change management principles. This role will be based at our North Lakes or Kawana office.Key Responsibilities Apply departmental change and delivery process project manage delivery of system,...
-
Senior Claims Manager
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeKey Responsibilities:Manage motor claims or liability cases with a high level of proficiency.Develop and maintain a good understanding of legislative, regulatory, and compliance obligations.Making informed decisions and liaising with solicitors and stakeholders is essential.Exceptional customer service skills, both written and verbal, are required.The...
-
Head of Claims Management
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeAbout UsAt Auto & General, we're dedicated to providing innovative insurance solutions that protect our customers in times of need. Our comprehensive range of general insurance products safeguards individuals on the road, at home, and during travel, including car, motorcycle, home, contents, pet, and travel insurance, as well as roadside assistance.Our core...
-
High Care Claims Manager
3 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeJob Title: High Care Senior Claims ConsultantThe role:As a High Care Senior Claims Consultant at Auto & General, you will be responsible for managing a portfolio of complex, high-value, and sensitive claims for customers experiencing vulnerability and/or traumatic claim events. Your primary focus will be on delivering an exceptional customer claim experience...
-
Claims Leadership Specialist
4 weeks ago
North Lakes, Queensland, Australia Auto & General Full timeSettlements ManagerThe Settlements Manager plays a pivotal role in driving the efficient and effective handling of claims within the Settlements department. This position provides strategic leadership to team leaders and their teams, directly impacting claim cost outcomes.Our Settlements Manager will lead the claims management teams in implementing...
-
High Care Claims Manager
1 week ago
North Lakes, Queensland, Australia Auto & General Full timeAbout the RoleThe role of High Care Senior Claims Consultant at Auto & General involves managing a portfolio of end-to-end claims for customers experiencing vulnerability and/or a traumatic claim event. This requires delivering an exceptional customer claim experience balanced with the accurate application of policy interpretation and claims decisioning.Key...
