Motor Claims Team Manager

2 weeks ago

North Lakes, Queensland, Australia Auto & General Full time

About the Role:

We are seeking a skilled Motor Claims Team Manager to join our team at Auto & General. The successful candidate will be responsible for leading and developing a team of Motor Claims Consultants, prioritizing and allocating team portfolios, and conducting performance reviews.

Key Accountabilities:

  • Team Development: Develop, coach, and motivate a team of Motor Claims Consultants to ensure they maintain skills and competencies, and provide a high standard of service.
  • Portfolio Management: Prioritize and allocate team portfolios, including workload management.
  • Performance Reviews: Conduct performance reviews and assist with staffing requirements and recruitment.
  • Technical Guidance: Provide technical guidance and act as an escalation point on complex claims and complaints.
  • Continuous Improvement: Contribute to the continuous improvement of the Motor Claims operating model.
  • Stakeholder Management: Maintain highly effective working relationships with key stakeholders (internal and external). Ensure Auto & General policies and procedures are adhered to.

Requirements:

  • Leadership Experience: Minimum 1 year in a leadership role with a customer-facing organization or within a call centre, preferably with strong coaching experience.
  • Motor Claims Experience: Experience with Motor Claims beneficial.
  • Stakeholder Relationships: Able to develop and maintain strong stakeholder relationships.
  • Problem Resolution: Good attention to detail and problem resolution skills.
  • Process Development: Experience developing processes and procedures.
  • Conflict Management: Ability to effectively manage conflict and negotiate when required.

Our Company:

Auto & General is a leading provider of general insurance products in Australia. We offer a range of car, motorcycle, home, contents, pet, and travel insurance products, as well as roadside assistance. Our culture is built on high performance and high integrity, and we value individual differences and foster an inclusive culture.

What We Offer:

  • Location: Our North Lakes site has parking and is conveniently located close to amenities.
  • Extra Leave: Enjoy additional leave days on us, including a paid 'ME' day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
  • Paid Parental Leave: We support our new parents with paid parental leave and other benefits.
  • Workplace Giving: If you're passionate about a cause, then we are too – we offer workplace giving and we'll dollar match your donations to registered charities.
  • Development Opportunities: We're championing your development with internal programs and access to a wide range of online courses.
  • Employee Discounts: You'll receive discounts on Budget Direct insurance products.
  • Reward and Recognition: We reward high performance with employee recognition, reward, and incentive schemes.
  • Onsite Facilities: There are excellent end-of-trip facilities on offer and private spaces for nursing mothers.
  • Get Social: Join our vibrant social and community activities, including annual celebrations, family fun days, and regular events across each of our sites.

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