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Customer Experience Advocate

1 month ago

Melbourne, Victoria, Australia Probe CX Full time

About Probe CX

We are a leading provider of customer experience solutions, dedicated to delivering exceptional service to our clients across the globe.

Job Title: Customer Experience Advocate

Salary Range: $60,000 - $80,000 per annum

Job Description:

We are seeking an experienced Customer Experience Advocate to join our team at Probe CX. As a key member of our operations team, you will play a critical role in providing world-class service to our customers.

In this role, you will be responsible for handling customer inquiries and resolving issues in a timely and professional manner. You will work closely with our Circle Leaders to ensure that all interactions meet our high standards of quality and efficiency.

Key Responsibilities:

  • Provide excellent customer service via phone, email, and other communication channels
  • Resolve customer complaints and concerns in a fair and efficient manner
  • Work collaboratively with our Circle Leaders to achieve performance metrics

Requirements:

  • Excellent interpersonal and communication skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Experience handling AU/NZ campaigns is an advantage

Benefits:

We offer a competitive salary range, comprehensive training programs, and opportunities for career growth and development.

Contact Information: