Customer Experience Specialist
3 weeks ago
At Creative Activation, we pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.
This role offers an exciting opportunity to join our Client Service team as a Program Coordinator, where you will be responsible for assisting with planning, executing, and tracking of retail CX measurement programs. Your main areas of responsibility will lie within data validation and quality reporting, managing delivery of reports to client stakeholders and maintaining communication with the Field Team.
To be successful in this role, you should be driven and able to take initiative to deliver the best outcomes for our clients. You will be a strong multitasker with great organisation skills and an intermediate understanding of the MS suite of products or be adaptive with the ability to learn new programs in a short period of time.
We are looking for someone with experience working in a retail or customer experience-based role, preferably with a strong understanding of the Australian market and excellent administrative skills.
Key Responsibilities:
- Day-to-day management of our retail measurement programs
- Managing field team enquiries in relation to our programs
- Admin and co-ordinating tasks - uploading for monthly call cycle, loading visits, monitoring timelines and completions
Requirements:
- Ability to work under pressure with tight deadlines
- Outgoing and energetic personality that connects immediately with people
- Resilient and persistent with a positive attitude
- Strong communication skills, both written and verbal
- BASIC to INTERMEDIATE Excel skills
Salary: $52,097.15 per year. If you're a motivated individual looking to step into the client service world, please review the application requirements below.
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