Customer Experience Specialist

3 weeks ago


Melbourne, Victoria, Australia Creative Activation Full time

At Creative Activation, we pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.

This role offers an exciting opportunity to join our Client Service team as a Program Coordinator, where you will be responsible for assisting with planning, executing, and tracking of retail CX measurement programs. Your main areas of responsibility will lie within data validation and quality reporting, managing delivery of reports to client stakeholders and maintaining communication with the Field Team.

To be successful in this role, you should be driven and able to take initiative to deliver the best outcomes for our clients. You will be a strong multitasker with great organisation skills and an intermediate understanding of the MS suite of products or be adaptive with the ability to learn new programs in a short period of time.

We are looking for someone with experience working in a retail or customer experience-based role, preferably with a strong understanding of the Australian market and excellent administrative skills.

Key Responsibilities:

  • Day-to-day management of our retail measurement programs
  • Managing field team enquiries in relation to our programs
  • Admin and co-ordinating tasks - uploading for monthly call cycle, loading visits, monitoring timelines and completions

Requirements:

  • Ability to work under pressure with tight deadlines
  • Outgoing and energetic personality that connects immediately with people
  • Resilient and persistent with a positive attitude
  • Strong communication skills, both written and verbal
  • BASIC to INTERMEDIATE Excel skills

Salary: $52,097.15 per year. If you're a motivated individual looking to step into the client service world, please review the application requirements below.



  • Melbourne, Victoria, Australia Optus Full time

    About the RoleThis is an exciting opportunity to join Optus as a Customer Experience Specialist, working in a dynamic environment with a rapidly growing team. As a key member of the Customer Resolution Team, you will be responsible for managing customer complaints from various sources, ensuring prompt, professional, and caring responses that exceed customer...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    About the RoleWe are seeking a highly skilled and motivated Global Talent Acquisition Specialist to join our team. This is an exciting opportunity to work with a dynamic organization that values diversity, equity, and inclusion.Job DescriptionThe successful candidate will be responsible for partnering with our Asia & ANZ teams to support general recruitment...


  • Melbourne, Victoria, Australia Xero Full time

    This is an exciting opportunity to join Xero, a leading company in Australia, as a Customer Experience Specialist. With a rapidly growing team, you will be part of a dynamic and fun work environment that values employee growth and development.Xero's purpose is to make life better for small businesses, their advisors, and communities around the world. Our...


  • Melbourne, Victoria, Australia Intelligencebank Full time

    Company OverviewWe are a leading provider of Digital Asset Management (DAM) solutions, helping businesses streamline their marketing operations and unlock the full potential of their digital assets.Job DescriptionWe are seeking an experienced Business Development Specialist - Customer Experience to join our team. As a key member of our customer success...


  • Melbourne, Victoria, Australia Gallagher Bassett Full time

    About Gallagher Bassett">Gallagher Bassett is a leading provider of claims management services, dedicated to helping individuals recover and make a safe and sustainable return to work.">Job Overview">We are seeking an experienced Customer Experience and Operational Development Specialist to join our team. As a key member of our operations team, you will play...


  • Melbourne, Victoria, Australia Xero Full time

    Unlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    At Intrepid, we are on a mission to inspire and lead the best travel experiences ever for both people and the planet. As our ideal candidate, you will be an integral part of our team, partnering with Asia & ANZ to find innovative and passionate individuals who share our vision.This full-time role operates on a hybrid basis (3 days per week) out of our...


  • Melbourne, Victoria, Australia JLL Full time

    We're seeking an experienced Service Experience Specialist to join our team at JLL. In this role, you'll be the face of our company, providing exceptional customer service and creating memorable experiences for our clients and visitors.You'll be based at The Loft, a cutting-edge commercial space in South Yarra, and will work closely with our operations team...


  • Melbourne, Victoria, Australia Accor Full time

    As a Reservations Sales Agent with Accor, you will be responsible for delivering exceptional customer service to guests while showcasing outstanding interpersonal skills. The ideal candidate will possess strong communication skills, both verbal and written, with the ability to work in a fast-paced team environment.About This OpportunityThis role involves...


  • Melbourne, Victoria, Australia Telstra Full time

    We are seeking a highly skilled Digital Experience Transformation Specialist to join our team at Telstra.As a Digital Experience Transformation Specialist, you will play a critical role in enhancing customer experiences through innovative digital solutions. You will work closely with stakeholders to identify and resolve bottlenecks in the customer journey,...


  • Melbourne, Victoria, Australia Xero Full time

    Xero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to...


  • Melbourne, Victoria, Australia hipages Group Full time

    **Become a Customer Acquisition Specialist at hipages Group:**We're looking for a highly skilled and motivated individual to join our Account Management team in a fast-paced call centre environment. As a Customer Acquisition Specialist, you will be responsible for managing a portfolio of 500+ tradie customers and helping them maximise their return on...


  • Melbourne, Victoria, Australia RACV Full time

    Company OverviewRACV is a leading Australian company that prides itself on providing exceptional service to its community. With a focus on customer satisfaction, we strive to deliver outstanding experiences that exceed our customers' expectations.Job DescriptionThis Retail Consultant role is based in our Melbourne CBD store, where you will be responsible for...


  • Melbourne, Victoria, Australia Lyrebird Health Full time

    About Lyrebird Health:We are a leading healthcare company in AU, dedicated to providing innovative solutions and exceptional customer experiences.As a Customer Retention Specialist, you will play a critical role in driving business growth through strategic partnerships and customer-centric initiatives.Key responsibilities include:Managing high-value...

  • Business Analyst

    3 weeks ago


    Melbourne, Victoria, Australia AustralianSuper Full time

    AustralianSuper is seeking a business analyst with experience in digital platforms and agile methods. As a Business Analyst - Member Experience Specialist, you will work closely with stakeholders to deliver projects and initiatives that drive better customer interactions.Your key responsibilities will include:Defining and documenting business...


  • Melbourne, Victoria, Australia JLL Full time

    JLL is seeking a skilled User Experience Design Specialist to join our team. In this role, you will be responsible for designing and developing a user-friendly interface for a mobile app.Key ResponsibilitiesGathering and analyzing user feedbackDesigning and testing prototypesCollaborating with developers to implement design changesEnsuring accessibility and...


  • Melbourne, Victoria, Australia Lyrebird Health Full time

    This is a Customer Enablement Solutions Specialist role with one of the leading healthtech companies in Australia right now. The salary for this position is approximately $90,000 - $110,000 per annum, depending on experience.About Lyrebird Health: Company OverviewWe are a rapidly growing company in the healthtech sector, dedicated to providing innovative...


  • Melbourne, Victoria, Australia Connecteam Full time

    Excellent Opportunity for Customer Service ExpertWe are seeking a highly skilled Customer Support Specialist to join our team at Connecteam. As a key member of our customer-facing team, you will be responsible for delivering exceptional service to our clients, resolving issues efficiently, and enhancing overall satisfaction.Main Responsibilities:Be the...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    Job Title: Digital Product Visionary LeadAbout Us: Intrepid Experience inspires, creates, shares, and leads the best travel experiences ever – for both people and the planet.We are seeking a visionary leader to drive our digital product strategy, oversee the lifecycle of our digital offerings, and lead initiatives to continually enhance and optimize our...


  • Melbourne, Victoria, Australia Intrepid Experience Full time

    About Intrepid ExperienceWe exist to inspire, create, share, and lead the best travel experiences ever – for both people and the planet.With over 34 years of experience, we're proud to be a certified B Corp with hundreds of trips in over 100 countries. Our goal is to bring purposeful and sustainable travel to more people than ever before.Job DescriptionAs...