Accounting Customer Advocate
1 month ago
- Provide exceptional customer support via phone, email, and other communication channels.
- Investigate and respond to customer inquiries, resolving issues efficiently and effectively.
- Develop and maintain in-depth product knowledge to surprise and delight our customers with personalized support.
- Work collaboratively with internal stakeholders to identify areas for improvement and implement changes to enhance customer experience.
- Degree in Business, Marketing, or related field.
- Minimum 2 years of experience in a customer-facing role, preferably in the accounting or finance industry.
- Excellent written and verbal communication skills.
- Strong problem-solving and analytical skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
$80,000 - $110,000 per annum, depending on experience and qualifications.
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Global Customer Advocate
3 weeks ago
Melbourne, Victoria, Australia Lucid Software Full timeLucid Software is seeking a talented Global Customer Advocate to join its team. This role comes with a competitive salary of $60,000 - $80,000 per annum, depending on experience.The ideal candidate will have a Bachelor's degree, 0-2 years of experience in a client-facing or technical role, and strong communication skills. You'll be responsible for developing...
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Enterprise Account Growth Manager
1 month ago
Melbourne, Victoria, Australia Lyrebird Health Full timeAbout Lyrebird Health:We are a rapidly growing company in AU, dedicated to providing innovative healthcare solutions.As a leading player in the industry, we are committed to delivering exceptional customer experiences and driving business growth through strategic partnerships.The ideal candidate will have 4-5 years of experience in managing high-value...
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Customer Experience Advocate
1 month ago
Melbourne, Victoria, Australia Xero Full timeUnlock a Fulfilling Career at XeroXero, a pioneering company in Australia, invites you to join its rapidly growing Customer Experience Team as a CUSTOMER EXPERIENCE SPECIALIST. This role presents a unique opportunity to make a lasting impact on customers' lives while being part of a dynamic team.In this position, you will take ownership of resolving customer...
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Customer Retention Specialist
1 month ago
Melbourne, Victoria, Australia Lyrebird Health Full timeAbout Lyrebird Health:We are a leading healthcare company in AU, dedicated to providing innovative solutions and exceptional customer experiences.As a Customer Retention Specialist, you will play a critical role in driving business growth through strategic partnerships and customer-centric initiatives.Key responsibilities include:Managing high-value...
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Customer Experience Advocate
3 days ago
Melbourne, Victoria, Australia Creative Activation Full timeAbout UsCreative Activation is a leading provider of outsourced sales/merchandising teams and retail customer experience measurement campaigns in Australia & New Zealand. We pride ourselves on delivering outstanding performance for our partners by developing passionate people that are ready to work in the evolving retail environment.About the RoleAs a...
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Customer Success Professional
4 days ago
Melbourne, Victoria, Australia impact Full timeThis role offers an exciting opportunity to join a rapidly growing company, impact.com, as an Associate Customer Success Manager for Australia and New Zealand. Your primary responsibility will be managing client relationships to promote retention and growth through identifying up-sell, cross-sell, and churn-risk early.As a key member of the team, you will be...
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Senior Customer Experience Advocate
1 month ago
Melbourne, Victoria, Australia Mercury Full timeThe total rewards package at Mercury includes a highly competitive base salary, equity (stock options), and benefits. Our salary ranges are regularly updated using reliable compensation survey data for the SaaS and fintech industry.
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Customer Success Manager
1 month ago
Melbourne, Victoria, Australia Darktrace Full timeThis is a challenging Customer Success Manager role with Darktrace, a leading cybersecurity company in Australia. As part of the team, you will be responsible for managing a portfolio of enterprise accounts and building strong relationships with customers. Your primary objective will be to drive customer satisfaction, retention, and growth by understanding...
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High-Value Client Strategist
1 month ago
Melbourne, Victoria, Australia Lyrebird Health Full timeLicarebird Health is seeking an experienced High-Value Client Strategist to join our team. The successful candidate will have 4-5 years of experience in managing high-value enterprise accounts and will be responsible for developing and implementing account strategies that drive growth and retention.Key responsibilities include:Developing and implementing...
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Customer Experience Specialist
2 months ago
Melbourne, Victoria, Australia Xero Full timeThis is an exciting opportunity to join Xero, a leading company in Australia, as a Customer Experience Specialist. With a rapidly growing team, you will be part of a dynamic and fun work environment that values employee growth and development.Xero's purpose is to make life better for small businesses, their advisors, and communities around the world. Our...
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Account Growth Strategist
1 month ago
Melbourne, Victoria, Australia Darktrace Full timeThis is an exciting opportunity to join Darktrace, a leading cybersecurity company in Australia, as a Customer Success Manager. You will be responsible for managing a portfolio of enterprise accounts and building strong relationships with customers. Your primary goal will be to drive customer satisfaction, retention, and growth by understanding their...
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Account Manager
2 weeks ago
Melbourne, Victoria, Australia hipages Group Full time**About the Role at hipages Group:**We're looking for a highly skilled and motivated individual to join our Account Management team in a fast-paced call centre environment. As an Account Manager, you will be the critical point of contact for our tradie customers, ranging from sole traders to small and medium business owners.Your goal will be to help tradies...
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Accounts Management Professional
2 weeks ago
Melbourne, Victoria, Australia Ambulance Victoria Full timeThe Ambulance Victoria team is seeking a highly skilled Accounts Management Professional to provide exceptional customer service and debt resolution outcomes. This role will involve identifying and investigating mismatched information on patient files, as well as assisting patients with invoice resolution.As an Accounts Management Professional, you will be...
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Accounting Experience Professional
1 month ago
Melbourne, Victoria, Australia Xero Full timeCustomer Experience Specialist - AccountingThis role offers a unique opportunity to contribute to Xero's mission of empowering small businesses and accountants globally.Xero supports its people to do their best work, helping small businesses succeed with better tools, information, and connections. We are looking for accounting qualified or Cert IV in...
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Accounts Receivable Director
2 months ago
Melbourne, Victoria, Australia ABN Group Full timeThis is a challenging opportunity to lead the Accounts Receivable function at ABN Group, one of Australia's leading companies.**About the Role at ABN Group**We are seeking an experienced Accounts Receivable Manager to join our team in Melbourne. This role will involve leading and overseeing the entire Accounts Receivable (AR) function, ensuring efficient...
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Account Growth Specialist
4 days ago
Melbourne, Victoria, Australia impact Full timeAs an Associate Customer Success Manager at impact.com, you will play a critical role in driving business growth by identifying opportunities to upsell and cross-sell to existing clients. Your expertise in partnership marketing fundamentals and ability to develop strategic account plans will be essential in delivering exceptional customer experiences and...
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Enterprise Account Manager
4 days ago
Melbourne, Victoria, Australia Culture Amp Full timeWe're seeking a seasoned professional to join our Customer Success team as a Senior Customer Success Manager, Enterprise. This role will be responsible for partnering with our largest and most complex customers to drive business outcomes and employee success.In this role, you'll have the opportunity to work closely with cross-functional teams, including...
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Key Accounts Professional
2 weeks ago
Melbourne, Victoria, Australia HEIGER Full timeAt HEIGER, we are a trusted supplier of high-quality construction and landscape materials in Melbourne. Our diverse portfolio includes geotextiles, erosion control solutions, stormwater protection supplies, barriers, fencing, and civil supplies.About the RoleWe are seeking a Key Accounts Professional to join our team in Melbourne. As a full-time hybrid role,...
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Technical Account Manager
1 month ago
Melbourne, Victoria, Australia HashiCorp Full timeJob Title: Senior Customer Success EngineerJob Summary:We are seeking a highly motivated and experienced Senior Customer Success Engineer to join our team at HashiCorp.As a Senior Customer Success Engineer, you will be responsible for ensuring the success of our customers by providing them with deep technical guidance and support.With 7+ years of experience...
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Accounting Professional Opportunity
2 weeks ago
Melbourne, Victoria, Australia Career Panacea Full timeAbout the RoleWe are seeking a motivated and detail-oriented accounting professional to join our team at Career Panacea.Job Description:The successful candidate will be responsible for performing bank reconciliation, utilizing accounting software (XERO, MYOB, Quickbooks) to generate accounting reports, preparing individual and company tax returns, and...