Xero Customer Experience Expert

1 month ago


Melbourne, Victoria, Australia Xero Full time

Xero is a leading cloud-based accounting software company that empowers small businesses and their advisors to grow and thrive.

We are seeking a highly skilled Customer Experience Specialist to join our team in AU. The successful candidate will be responsible for providing exceptional support and advice to customers, leveraging their deep product knowledge to deliver prompt, helpful, and easy-to-understand information.

The ideal candidate will possess a passion for creating great customer experiences, clear and concise written and verbal communication skills, an interest and understanding of technology and information systems, and a proactive approach to work.

As a key member of the Xero Customer Experience Team, you will take ownership of investigating and responding to customer cases, working collaboratively with colleagues to provide timely and accurate resolutions.

This role offers a unique opportunity to grow with a dynamic and fast-paced company, working in a fun, friendly, and high-performing team environment.

Key Responsibilities:

  • Provide exceptional support and advice to customers on Xero subscription usage
  • Collaborate effectively with all teams across Xero to deliver seamless customer experiences
  • Escalate priority issues and assist in prompt resolution
  • Capture and share feedback from customers regarding improvements to the Xero accounting application

What You'll Bring:

  • A growth mindset and motivation to learn and adapt
  • Excellent written and verbal communication skills
  • An interest in technology and information systems
  • A proactive approach to work and a willingness to go above and beyond

About Xero:

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. Our purpose is to make life better for people in small business, their advisors, and communities around the world.

We offer a competitive salary package, including an estimated $95,000 - $110,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.


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