Customer Experience Ambassador

3 days ago


South Melbourne, Victoria, Australia CreativeCubes Full time

About the Role:

CreativeCubes.Co is a rapidly growing company that fosters an inclusive and vibrant atmosphere where diverse individuals and businesses thrive. We're seeking a dynamic Customer Service Representative to join our team.

Key Responsibilities:

  • Attend daily requirements, including opening/closing procedures, member needs, sales leads, meeting room bookings, and mail distribution.
  • Work with the Space Team to promote internal/external events and foster a community environment.
  • Complete new member induction, onboarding/offboarding processes, and ensure organizational procedures are aligned.
  • Service meeting rooms with coffee deliveries, introduce clients to the space, and set up meeting rooms for day-to-day operations.
  • Provide support to other Team Members and Management to ensure smooth day-to-day running of CreativeCubes.Co.
  • Ensure the 'Daily Checklist' for your location is completed during the day according to Space & Organizational procedures.

Additional Responsibilities:

  • Assist with projects and support a Business Centre lead when required.
  • Welcome all enquiries with high levels of hospitality and follow current procedures.
  • Assist with following up enquiries as directed from time to time.
  • Host and organize networking and community events.

Maintenance and Operations:

  • Report and complete all maintenance requests both internally and with building management.
  • Work with other Team Members to ensure the centre is always in excellent condition.

Desired Qualifications:

  • 2-3 years of experience working in a customer service role.
  • University Graduate preferred.
  • Customer Service and sales experience is a must.
  • Hotel Operations or Concierge background is a plus.
  • Strong self-awareness.
  • 2+ years of operational and/or facilities management.
  • Demonstrate strong moral values, empathy, passion, career aspirations, and positive living.
  • Strong communication, organization, and project management skills.

Estimated Salary: £22,500 - £28,000 per annum.



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