Customer Experience Improvement Officer

1 month ago


Melbourne, Victoria, Australia Department of Transport and Planning Full time

This is a unique opportunity to join the Department of Transport and Planning as a Customer Resolution Officer. As a key member of the team, you will apply analytical, creative, and proactive approaches to enhance the customer experience.

The ideal candidate will work collaboratively with others to respond to customer issues, deliver the best possible outcomes, and balance multiple day-to-day activities while upholding quality and meeting performance targets.

The role offers a chance to grow professionally, contribute to innovation, and develop skills in customer service, problem-solving, and communication. You will have the opportunity to work across multiple urban and suburban hubs and enjoy optimal work-life balance initiatives, including flexible working arrangements.

The Department of Transport and Planning prioritizes the development of a safe and inclusive culture, embracing diversity and promoting equal opportunities for all employees. If you are passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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