Technical IT Support Specialist

4 weeks ago


Melbourne, Victoria, Australia Green Light Full time

Green Light Worldwide is a leading consulting organisation specialising in Telecommunications and System Integration Services.

About the Role

We are seeking an experienced Application Support Analyst to join our client partner's team on a 12-month contract in Melbourne. The successful candidate will be responsible for providing technical support and expertise in application maintenance and troubleshooting.

Key Responsibilities:

  • Provide software assessment and issue resolution services for critical business systems.
  • Analyse root causes of issues and implement corrective actions.
  • Maintain technical documentation and standards.
  • Conduct performance analysis and recommend enhancements for applications, infrastructure, and data services.
  • Participate in on-call rotations to provide 24/7 support.
  • Identify opportunities for process improvement and automation.
  • Monitor system performance and ensure adherence to IT delivery standards.
  • Serve as a subject matter expert for supported applications.
  • Engage in continuous improvement activities.

Requirements:

  • The ideal candidate must be a full Australian Citizen and hold an existing Baseline Security clearance or higher.
  • Proficiency in Business Intelligence, Cognos BI, and Cognos Reports is essential.
  • Experience in configuration management is required.
  • Familiarity with AWS and/or Azure cloud platforms is desirable.
  • Knowledge of application monitoring tools and technologies is necessary.

Salary Information:

The estimated salary range for this role is $80,000 - $110,000 per annum, depending on experience and qualifications.

How to Apply:

If you are a motivated and skilled Application Support Analyst looking for a new challenge, please submit your application for a confidential discussion with our team.



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