Senior Claims Expert

1 day ago


Melbourne, Victoria, Australia Gallagher Full time
About the Role

As a Technical Manager at Gallagher, you will play a pivotal role in providing specialist technical oversight and knowledge to your claims team. With expertise in Worker's Compensation legislation, you will use your unique skillset to coach and mentor claims staff on complex technical matters. Your responsibilities will include:

  • Applying your in-depth knowledge of Workers Compensation laws to review and endorse sustainable claims decisions.
  • Liaising with legal parties to resolve claims disputes and providing technical reviews for complex claims management strategies.
  • Guiding employer clients who require specialist technical assistance and interacting with Legal Panel Firms within required timeframes.

You will also be responsible for mentoring and coaching other members of your team, ensuring they have the necessary skills and knowledge to excel in their roles. To succeed in this position, you will need to possess excellent customer service skills, exceptional communication and interpersonal skills, and experience in client service roles.



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