Customer Service Consultant

3 weeks ago


Adelaide, South Australia Suncorp Group Full time

At Suncorp Group, we're driven by our Purpose to build futures and protect what matters. This Sales and Service role is a key opportunity to make a meaningful difference for our customers and communities in Adelaide.

We're looking for a vibrant, passionate, and customer-focused individual to join our team as a Sales and Service Consultant. As part of the Terri Scheer brand, one of the market leaders in Landlord Insurance, you'll play a vital role in connecting our customers with new products and services that meet their needs.

This is a full-time Sales and Service role (total of 37.5 hours per week), working Monday to Friday only with rotating start times between 8:00 am-9:30 am. You'll enjoy hitting sales targets while delivering exceptional service, speaking to customers over the phone, and using your initiative to understand their needs and provide solutions.

The ideal candidate will possess proven experience and passion for delivering brilliant customer service. They'll also have knowledge and understanding of the insurance market and/or Property Management experience, although this isn't essential. Strong problem-solving skills, resilience, ability to positively manage difficult situations, confidence to make and articulate decisions, professional written and communication skills, and a high level of attention to detail are all crucial attributes for success in this role.

We offer flexible working arrangements, home office equipment reimbursement up to $600, bonuses and incentives based on performance against targets, discounts and offers on retail favorites and banking/insurance products, and opportunities to give back to our communities through payroll giving, donation matching, and paid volunteer leave.

Salary is estimated at around AU$60,000 - AU$80,000 per annum depending on experience and qualifications. For over 100 years, Suncorp Group has been committed to helping our people unlock their full potential and unleash their best and brightest selves. With the backing and support of trusted names in insurance, we provide our employees with every opportunity to grow their careers and make a lasting impact.



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