Digital Transformation Expert

1 month ago


Canberra, ACT, Australia ServiceNow Full time

Job Title: Digital Transformation Expert

About the Role:

We are seeking a highly experienced Digital Transformation Expert to join our team in Canberra, ACT. As a key member of our Customer Outcomes team, you will play a crucial role in accelerating platform adoption and improving customer outcomes for large enterprise customers.

Key Responsibilities:

  • Develop executive relationships with CIOs, CFOs, CHROs, and business leaders
  • Understand goals and develop customer roadmaps
  • Execute winning co-delivery models
  • Develop relationships with ecosystem partners
  • Develop implementation strategies and readiness processes to accelerate time to value
  • Maintain account-level relationships for clear value propositions within accounts
  • Participate in account delivery governance
  • Advocate and champion ServiceNow's best practices

Requirements:

  • NV1 Australian Government security clearance or eligibility to obtain one
  • Residency in Canberra, ACT, as a requirement for this position
  • Flexibility to work on-site at a customer's location as needed during engagements
  • 12+ years' progressive experience in professional services organizations or equivalent education/experience
  • Management consulting experience at top-tier consulting companies or equivalents focused on technology-enabled transformations
  • Experience working with F100-1000 accounts
  • Understanding of issues driving digital transformation across industries
  • Depth in digital transformation design, implementation, and management

What We Offer:

  • A competitive salary of approximately $140,000 - $160,000 per annum, depending on experience
  • Opportunities for professional growth and development
  • A dynamic and inclusive work environment

About Us:

ServiceNow is an equal opportunity employer committed to creating an accessible and inclusive experience for all candidates. If you require reasonable accommodations during the application process, please contact us.



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