Senior ServiceNow Consultant
1 week ago
We are seeking a seasoned ServiceNow expert to lead our client engagements and deliver innovative solutions that align with business requirements.
About the Role
This role is responsible for managing complex client bids and proposal teams, driving process definition, re-engineering, and gap analysis during workshops with key customer sponsors and stakeholders.
Responsibilities and Accountabilities
- Lead client engagements, providing holistic services across engagement management, advisory, consulting, and implementation.
- Develop and maintain strong customer relationships with key stakeholders, including program managers, business process owners, and enterprise architects.
- Produce high-quality customer documentation, including workshop materials, training materials, and solution designs with acute attention to detail.
- Understand the scope and commercials of customer contracts and manage scope increases during an engagement, keeping the customer and team informed.
- Support customer success managers in defining solutions and scoping, refining client vision into activities and estimates.
- Identify opportunities and influence clients to adopt Fujitsu services, including CASE, Rapid Seeds, and ServiceNow platform modules, functionality, and upgrades.
Requirements and Experience
- Minimum of 5+ years of ServiceNow Development experience with successful delivery of multiple customer engagements.
- Experience across at least three of the following ServiceNow modules: ITSM, ITOM, CMDB, CSM, or HRSD.
- Strong leadership and mentoring skills, with experience managing teams and driving collaboration.
- Proven track record in managing client engagements and building strong customer relationships.
- High customer satisfaction scores and recognition for individual contributions to customer outcomes.
Why Fujitsu?
We are a diverse and inclusive organization that values our people and the unique perspectives they bring to our business.
At Fujitsu, we strive to be a leader in innovation and technology, and we're committed to creating an inclusive environment where our people can thrive.
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