Claims Service Manager

5 days ago


Newcastle, New South Wales, Australia Haylo People Full time

We are Haylo People, a specialist recruitment agency supporting the Personal Injury & Insurance industry. Our client, one of the NSW Nominal Insurer Scheme's newest Claims Service Providers, is seeking an experienced case manager to join their team as they grow and expand.

About the Role

This permanent full-time position offers the opportunity to work in a dynamic start-up environment where you can have a significant impact and be part of a business that is growing rapidly. With a portfolio size under 45 claims, you will be working with a team of specialists to ensure you can perform your role at your best.

Key Responsibilities
  • Manage a small portfolio of new physical and psychological claims
  • Collaborate with a team of experts to achieve positive workers' compensation claims outcomes
  • Support colleagues through mentoring and coaching
What We Offer
  • A competitive salary range of $90,000 - $100,000 + Super
  • The opportunity to work from home 100% if based in regional NSW
  • Extensive well-being initiatives and discounts on insurance products
  • A structured career pathway with opportunities for growth and development
About You
  • You will have around 2+ years of experience as a case manager, with a passion for delivering exceptional customer experiences
  • You will have a genuine caring nature, empathy, and the ability to work collaboratively as part of a team
  • You will be a true team player who supports peers and enjoys helping others


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