Claims Specialist

5 days ago


Newcastle, New South Wales, Australia Suncorp Group Full time

About the Role:

The Claims Advisor will be responsible for managing a portfolio of workers compensation claims within the Industrial Deafness claims team at Suncorp Group. This is a 12-month contract role offering a hybrid work environment.

Key Responsibilities:

  • Manage a portfolio of Industrial Deafness workers compensation claims
  • Provide excellent customer service to both internal and external stakeholders
  • Develop relationships with providers to facilitate early contact, manage the claim process, and resolution of ID claims
  • Manage relationships with Corporate clients and brokers regarding Corporate aligned Industrial Deafness claims
  • Process requests to expedite claims management within timeframes
  • Finalize claims in a timely manner
  • Provide updates to Injured Workers, Employers, and Brokers in accordance with the SLA
  • Diarize claims for follow-up and further advice/action if needed

Requirements:

  • Excellent communication and interpersonal skills
  • High level of time management and organization skills
  • Excellent understanding/appreciation of Workers Compensation Legislation and its systems and processes
  • Industry knowledge and understanding of legal practices and processes
  • PC literate with competent level of skill in applications such as Word and Excel

About Suncorp Group:

Suncorp Group is committed to building futures and protecting what matters. We value the unique experiences, insights, and diverse workforce that benefits our people, our business, and our customers. We offer a range of employee benefits, including employee discounts, study support, parental leave, and wellness initiatives.


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