Claims Portfolio Manager

4 weeks ago


Newcastle, New South Wales, Australia Suncorp Group Full time

Role Overview

Suncorp Group is seeking a customer service-focused professional to manage a portfolio of claims in the Workers Compensation Claims team. This is a critical role within the business where you can positively impact the quality of life for people who have suffered personal injuries at work.

Key Responsibilities

  • Manage a portfolio of Personal Injury Claims for Small, Medium, and Large employers in NSW
  • Accurately review and assess claims on behalf of icare to ensure injured workers receive their correct entitlements
  • Communicate effectively with all stakeholders
  • Manage workflow to ensure all activities are completed within applicable timeframes
  • Collaborate with internal support and external stakeholders to ensure proactive Case Management
  • Provide excellent customer service to the legislative authority, employers, and injured workers through compliance with legislation, timely response times, and efficiency in processing

Requirements

  • Strong team player with a proven track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Strong analytical or Quality Assurance focus
  • Ability to demonstrate compassion and empathy for customers
  • Proven ability to build rapport with customers and key partners
  • Ability to interpret complex information and respond by developing appropriate actions
  • High standard of written and verbal communication skills
  • Experience managing Workers Compensation or Personal Injury claims would be highly regarded
  • Allied Health experience would be highly regarded

What We Offer

  • Employee discounts and rewards
  • Study support
  • Parental Leave
  • Wellness initiatives

Suncorp Group is committed to building futures and protecting what matters. We're excited about what we can achieve together, working every day to be better, do more, and realise the future we want to see just beyond the horizon.



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