Claims Consultant

5 days ago


Newcastle, New South Wales, Australia Suncorp Group Full time

Suncorp Group, a leading Australian financial services company, seeks an experienced Claims Advisor to join our team in Newcastle.

We offer a competitive salary of $70,000 - $90,000 per annum, depending on experience, plus excellent benefits and opportunities for career growth.

Job Description:

This is a permanent full-time opportunity to work as a Claims Advisor, managing a portfolio of Personal Injury Commercial Claims. As a key member of our claims team, you will play a crucial role in helping individuals who have suffered personal injuries, ensuring they receive their correct entitlements.

You will be responsible for obtaining and meticulously reviewing medical, financial, investigative, and rehabilitation reports to make accurate claim assessments. Your effective resolution strategies will enable you to resolve claims cost-effectively while upholding the well-being of injured workers.

Collaboration is key in this role, requiring proactive interaction with internal support and external stakeholders to ensure timely and proactive Case Management. Your exceptional customer service skills will provide top-tier service to legislative authorities, employers, and injured workers by complying with legislation and maintaining efficiency in claim processing.

Requirements:
  • Experience in Workers Compensation claims, portfolio claims management, or call centre operations
  • Demonstrated track record of providing excellent customer service
  • Exceptional listening and communication skills in a high-volume work environment
  • Able to interpret complex information and negotiate effectively with various stakeholders
  • High level of resilience and ability to manage complex, sensitive, and challenging matters
What We Offer:
  • Employee discounts and rewards on over 400 major retailers
  • Study support for eligible employees to broaden career opportunities
  • 20 weeks parental leave for primary carers
  • Discounted gym membership plans and health insurance

Suncorp's employee benefits are designed to support, empower, and reward our people. If you're looking for a dynamic and supportive environment where you can make a meaningful impact, we encourage you to apply for this exciting opportunity.



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