Claims Officer Specialist

1 week ago

Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time
About the Role

We are seeking an experienced Claims Officer to join our team at SS&C Bluedoor Pty Limited. As a key member of our Global Investor and Distribution Solutions (GIDS) business unit, you will be responsible for delivering exceptional customer service and ensuring timely resolution of insurance claims.

Job Description

The successful candidate will be accountable for managing a portfolio of claims, including death, total and permanent disability, trauma insurance, income protection, and personal injury claims. You will work closely with internal stakeholders and external partners to ensure effective communication throughout the lifecycle of each claim.

Key responsibilities include:

  • Lodging and triaging of claims in accordance with established procedures
  • Managing complex claims through to resolution, including liaising with beneficiaries and members
  • Proactively following up on receipt of claim documents and providing regular updates to clients
  • Actioning and completing claim work within agreed Service Level Agreements (SLAs)
  • Providing information regarding account details without offering financial advice

You will also be required to:

  • Develop and maintain strong relationships with internal stakeholders, including team members and operational colleagues
  • Participate in training and upskilling initiatives to enhance your knowledge and skills
  • Contribute to the success of shared team goals and objectives
  • Deliver the fund's service expectations, achieving an end-to-end life cycle for every claim
Requirements

To be successful in this role, you will possess:

  • Previous experience as a Claim Administrator or in a similar role
  • Superannuation or industry experience in a similar capacity
  • Excellent communication skills, both written and verbal
  • Process-oriented mindset with attention to detail
  • Proven ability to work independently while contributing to team goals
  • Confidence in engaging with members and external stakeholders, maintaining a pleasant phone manner and positive attitude
  • Proven experience working to service standard deadlines
  • Advanced skills in Microsoft Office applications, including Word, Outlook, and Excel
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary ranging from AU$70,000 - AU$90,000 per annum, depending on experience
  • A comprehensive reward and wellness platform, including income protection insurance and salary continuance
  • Death and TPD insurance, available through our Superannuation Fund
  • Private health insurance discounts
  • Generous bereavement and compassionate leave policies
  • Primary and secondary carer paid parental leave
  • A hybrid working model that balances flexibility and collaboration

We encourage applications from diverse backgrounds and welcome applications from under-represented groups. At SS&C Bluedoor Pty Limited, we strive to have a workforce that reflects the diversity of our community.

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