Insurance Claim Specialist

1 week ago


Newcastle, New South Wales, Australia SS&C Bluedoor Pty Limited Full time

We are seeking an Insurance Claim Specialist to join our team at SS&C Bluedoor Pty Limited. The successful candidate will be responsible for delivering high-quality customer service on inbound and outbound calls, managing difficult conversations by actively listening and empathizing with members and beneficiaries.

About the Role

This role involves lodging and triaging of claims, taking ownership of Death, Total and Permanent Disability (TPD), Trauma Insurance (TI), Income Protection (IP), and Personal Injury (PI) claims, ensuring effective communication throughout the lifecycle of each claim. You will also be required to proactively follow up receipt of claim documents with members and beneficiaries and aid in the completion of their forms.

Responsibilities
  • Deliver high-quality customer service on inbound and outbound calls
  • Manage difficult conversations by actively listening and empathizing with members and beneficiaries
  • Lodge and triage claims
  • Take ownership of Death, TPD, TI, IP, and PI claims
  • Proactively follow up receipt of claim documents with members and beneficiaries
  • Aid in the completion of claim forms
  • Action and complete claim work within agreed Service Level Agreements (SLAs)
Requirements
  • Previous experience as a Claim Administrator or in a similar role
  • Superannuation or industry experience is highly regarded
  • Excellent communication skills, both written and verbal
  • Process-oriented with great attention to detail
  • Ability to work independently while contributing to team goals
  • Confidence in engaging with members and external stakeholders, maintaining a pleasant phone manner and great attitude
What We Offer

We offer a competitive salary of $65,000 - $80,000 per annum, depending on experience. You will also have access to a range of benefits, including health insurance, income protection insurance, and death and total and permanent disability (TPD) insurance. Our company culture values diversity, equity, and inclusion, and we encourage applications from people of all backgrounds.



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