Financial Hardship Specialist
3 days ago
The Company Overview
- Tailored Lending Solutions
- Leading Player in Finance Industry
We are a pioneering organisation specialising in innovative lending solutions that empower individuals and businesses.
The Benefits
- Competitive Salary Package: AU$90,000 - AU$120,000 per annum
- Hybrid Arrangement: 2 days per week onsite
- Access to Corporate Superannuation Fund
- Salary Continuance Insurance
- Ongoing Learning & Development Initiatives
- Wellness Program
- 16 Weeks' Paid Parental Leave
The Job Description
- Review and Evaluate Customers' Financial Hardship Requests
- Communicate with Customers Experiencing Financial Difficulties
- Create Individualised Repayment Plans
- Liaise with Customers to Negotiate Repayment Arrangements
You will be responsible for reviewing and evaluating customers' financial hardship requests, communicating empathetically with customers experiencing financial difficulties, creating individualised repayment plans, and liaising with customers to negotiate repayment arrangements.
The Required Skills and Qualifications
- 2 Years Experience in Dedicated Hardship Role
- Empathetic and Compassionate Nature
- Strong Written and Verbal Communication Skills
- Strong Problem Solving Skills and High Attention to Detail
To be successful in this role, you must have experience in a dedicated hardship role within the financial services sector, an empathetic and compassionate nature, strong written and verbal communication skills, and strong problem solving skills and high attention to detail.
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